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I don't think it's mine, but I've been a part of it — rolling out
ProvenExperience. To us, it's an extension of our ProvenCare
Portfolio that started [in 2006]. It was quoted as "surgery with a
warranty" by e New York Times. Geisinger employed Proven-
Care around illness, then the medical home and chronic care.
We launched ProvenExperience a month ago, except this encom-
passes the whole concept of the care experience.
It includes same-day appointments, people answering the
phone and treating patients with dignity and respect. We are also
redoing our hospital bill. Because we have a health insurance
company, this means you will get a bill you understand. If we
don't live up to any of those things, we will give you your money
back. Whether we did it right or wrong — we will take the same
kind of retail approach like Starbucks or Nordstrom. If you think
we didn't do something right, we'll apologize, refund your money
and correct it for the next patient. It's an exciting thing that is part
of my first three-quarters of a year at Geisinger. n
The year is 2018. Due to healthcare
reform, patient care is more
than ever. The quality of care has
dramatically and cost
variation has
year by year.
With Performance Solutions,
you have a say in what
the future holds when
it comes to reform.
Let's fill in the blanks together.
Comprehensive Care for Joint Replacement
strykerperformancesolutions.com
A D J E C T I V E
V E R B
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