"
Most people don't see
a connection between
talent management and
workforce management.
In many cases, they are
separate departments.
"
Hospitals see staff skill mix as critical to
the patient experience, yet they are not
supporting it with data or instilling it as a
cornerstone of their workforce strategy.
Why the disconnect?
Some respondents said it's due to a lack of
coordination between hospital departments.
The vice president and chief human resources
officer with a 13-hospital system in the South
said talent management and competency
development typically reside in the human resources department of a hospital, while
the implementation falls in each clinical area. Such a disconnect welcomes variation.
"Most people don't see a connection between talent management and workforce
management," said one process transformation and clinical innovation leader at a
physician-led healthcare system in the Mideast. "In many cases, they are separate
departments."
Some hospitals have made the connection between departments but are still in
the early stages of developing strategies to close the gap. As one vice president of
human resources for a four-hospital system in the South said: "We are in our infancy
of developing an approach to workforce planning and talent planning, including
succession planning. Our challenges include competing priorities, human resource
consulting capabilities and experience, as well as organizational change agility."
ARE YOU UNDERMINING YOUR PATIENT EXPERIENCE STRATEGY? | 5
