H
ospitals working to improve the
patient experience want to achieve
the optimal skill mix. This requires
long-term decisions about recruitment,
retention and professional development,
and it also includes short-term decisions
about staffing and scheduling.
Most respondents found staff skill and
competency mix — the blend of RNs, LPNs,
CNAs and other advanced care
practitioners over the short- and long-
term — as the most influential workforce
management tactic to improve clinical
outcomes (69 percent), reduce medical
errors (68 percent) and improve patient
satisfaction (54 percent).
Despite this acknowledged correlation,
many hospitals are not building their
workforce management strategies with
staff skill and competency in mind:
Only 13 percent of respondents said
talent management and competency
development is a primary goal for their
workforce management strategy.
Further, only one-third (33 percent)
of hospitals use automation to
support a better staff skill
and competency mix.
Some leaders were not
even aware automation
for talent
management exists.
STAFF SKILL AND COMPETENCY MIX
