Becker's Clinical Quality & Infection Control

March 2015 Infection Control & Clinical Quality

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12 Executive Briefing: Reducing Readmissions Sponsored by: I mproving post-discharge care has become a growing source of interest and exploration as hospitals put a stronger empha- sis on reducing readmissions. The shift from a fee-for-service model to a pay-for-performance model of care has thrust readmissions into the spotlight as a major indicator of hospital performance. Medicare's decision to tie hospi- tals' reimbursements to readmissions upped the ante further. For Zach Silverzweig, co-founder of the healthcare solutions com- pany CipherHealth, improving post-discharge care isn't just about good business, it's personal. Mr. Silverzweig is a cancer survivor who — roughly 10 years ago — was treated at one of the top hospitals in New York City. De- spite the hospital's prestige, the care Mr. Silverzweig received af- ter being discharged left quite a bit to be desired. "The amount of support I got once I left the four walls of the hos- pital is night-and-day different than the kind of experience that I see becoming more standard nowadays," says Mr. Silverzweig. Care Coordination and Technology: The Keys to Improving Post-Discharge Care Contact us to request a case study on how Voice can reduce your readmissions by up to 30%. Personalized outreach efforts work to enhance the patient experience, reduce readmissions, and increase satisfaction. CipherHealth The patient's time in the hospital is just the beginning. Voice performs customizable proactive outreach to patients that yields insight, action, and transparency into recovery at home. http://www.cipherhealth.com/voice info@cipherhealth.com 888-917-9996 Poor care coordination and post-discharge practices leave patients feeling confused and frustrated

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