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Infection Control & Clinical Quality March 2015 • Vol. 2015 No. 2 What causes hand hygiene noncompliance? 24 top issues, p. 9 5 important patient safety supplies Don't miss these five tools, supplies and resources, p. 16 How to safely reprocess duodenoscopes Three experts weigh in, p. 17 15 CNO, CMO moves Which clinical executives are on the move? p. 8 Hand Hygiene in 2015: Embrace the New Number By Heather Punke For years, healthcare organizations have attempted to get an accurate measure of hand hygiene compliance to determine compliance rates and how they tie in with in- fection rates. But the most widely used method of com- pliance measurement — visual observation — presents some challenges. For instance, results from direct observation of health- care worker hand hygiene can be limited by the Haw- thorne effect, or the phenomenon of people changing How to Prioritize Patient-Centeredness: Q&A With Planetree's Dr. Susan Frampton By Shannon Barnet Patient-centered care isn't just a trendy buzzword for nonprofit advocacy and membership organization Plan- etree; it's the organization's entire philosophy. Founded in 1978, Planetree collaborates with providers across the continuum of care — from physician practices to acute care hospitals and from psychiatric facilities to nurs- ing homes — to transform culture and deliver care that pri- oritizes the needs of the patients. The challenge of improving hand hy- giene compliance in hospitals to pre- vent healthcare-associated infections is not confined to within the borders of the United States. Hospitals in countries all over the world are constantly seeking new ways to improve hand hygiene com- pliance, but some are doing more than others, according to Didier Pittet, MD. Dr. Pittet is the director of the In- fection Control Programme at the University of Geneva (Switzerland) Hospital and director of the World Health Organization Collaborating Centre on Patient Safety. He is also external programme lead of WHO's First Global Patient Safety Challenge called Clean Care is Safer Care and professor of medicine and hospital epidemiology at the University of Geneva. "While some hospitals are clearly prioritizing hand hygiene promo- tion, others are underestimating its importance," said Dr. Pittet. continued on page 6 continued on page 5 continued on page 8 Hand Hygiene Compliance: An Internationally Shared Mission By Shannon Barnet SAVE THE DATE! Becker's Hospital Review Annual Meeting May 7-9, 2015 Swissôtel - Chicago, Illinois 153 Great Health System Executives Speaking 119 Sessions - 212 Speakers To learn more visit www.BeckersHospitalReview.com To register, visit www.regonline.com/hospitalreview6thannualmeeting INDEX Table of Contents p. 4 Hand Hygiene p. 9 Executive Briefing: Reducing Readmissions p. 12 Sterile Processing & Patient Safety p. 16 Executive Briefing: Cardiovascular Implantable Electronic Device Infections p. 19 Patient Safety Toolkit: Hand Hygiene p. 22