Becker's Clinical Quality & Infection Control

Patient Experience Roundtable: How to Raise and Maintain Patient Satisfaction p. 15 INSIDE The U.S. Health Disadvantage: UC Davis' Claire Pomeroy on A Crisis That We Must Address Together p. 14 Top 10 Most Common Sentinel Events Find Out Where to Focus Your QI Efforts p. 21 Clinical Quality & Infection Control May 2013 • Vol. 2013 No. 2 50 Experts Leading the Field of Patient Safety By Sabrina Rodak 13 Practical Steps to Prevent HAIs p. 18 What's the Secret to Better Infection Control Compliance? Why to Move Beyond Secret Shoppers p. 17 INDEX Improving HCAHPS and CAHPS Scores p. 15 Jason Adelman, MD, MS. Patient Safety Officer at Montefiore Medical Center (New York City). Dr. Adelman is the patient safety officer at Montefiore Medical Center and assistant professor of medicine at Albert Einstein College of Medicine in New York City. Dr. continued on page 7 How Can Healthcare Organizations Measure "Soft" Aspects of Patient Safety? By Sabrina Rodak By Heather Punke High reliability industries are everywhere; most people just don't realize it — they range from amusement parks and zoos to oil drilling rigs, air traffic control and nuclear submarines. High reliability is the ongoing safe operation of an organization or entity without a mishap or adverse event. "They have to be high reliability: If they're unsafe, people wouldn't work or go there," says M. Michael Shabot, MD, FACS, FCCM, FACMI, the CMO of Memorial Hermann Healthcare in Houston. p. 17 Reducing Readmissions One of the keys to performance improvement is collecting and analyzing data on different measures. To determine quality and patient safety, hospitals track several measurements, including complication, mortality and readmission rates. Capturing data on specific events, such as deaths, is relatively straightforward. But what about other, "softer" determinants of quality and patient safety, such as patient safety culture and patient engagement? These concepts are complex; there are several indicators of patient safety, and they are often abstract, such as having a "just" culture in which people feel comfortable reporting adverse events. While many organizations and industries classified as high reliability have operated that way for years, the concept has been slow to catch on in the healthcare industry. In healthcare, being a high reliability organization means having no preventable harm incidents and causing no harm to patients. "Hospitals just hadn't thought they could be one," Dr. Shabot says. "We, and other hospitals, are trying to change that." continued on page 12 Infection Prevention & Hand Hygiene p. 19 Becker's Hospital Review has named "50 Experts Leading the Field of Patient Safety," which includes individuals at national organizations, universities and healthcare organizations working to improve patient safety. The patient safety leaders listed here consist of advocates, professors, researchers, administrators and healthcare providers who have won awards, published articles, spoken out and led initiatives to reduce harm and ensure safety. Turning Healthcare in to a High Reliability Industry: Memorial Hermann Shares 5 Steps continued on page 13 SIGN UP TODAY! Clinical Quality & Infection Control Sign up for the FREE E-Weekly at www.beckersasc.com/clinicalquality or call (800) 417-2035

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