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ANNUAL LIST: 100 Great Hospitals in America p. 12 INSIDE A Need for Flexibility and Agility in Healthcare Leadership: Q&A with CEO Robert Garrett of Hackensack University Medical Center p. 23 Helping Turn Around an Essential Safety Net: Q&A With Grady Health System CFO Mark Meyer p. 24 7 Bad Habits of Hospital CFOs That Need to Be Broken p. 32 5 Most Referredto Specialties by Primary Care Physicians p. 29 INDEX Executive Briefing: Hospital & Health System Strategy p. 46 Executive Briefing: Population Health p. 64 Executive Briefing: Patient Engagement p. 68 Executive Briefing: Patient-Centered Care and Emotional Intelligence p. 74 Executive Briefing: The Changing Anesthesia Landscape p. 78 Hospital Review May 2013 • Vol. 2013 No. 5 100 Great Places to Work in Healthcare By Molly Gamble, Jim McLaughlin, Heather Punke, Sabrina Rodak and Anuja Vaidya Becker's Hospital Review and Becker's ASC Review have announced their annual list of "100 Great Places to Work in Healthcare." The 2013 list was developed through nominations and editorial research, and the following organizations were chosen for their robust benefits, wellness initiatives, professional development opportunities and work environments that promote employee collaboration and satisfaction. continued on page 51 Developing a CultureBased Workforce: Top Healthcare Workplaces Share Best Practices PointCounterpoint: Is the Rush to Hospital Consolidation Rash? By Bob Herman Over the past couple decades, consolidation has become one of the most highly discussed business strategies in almost every industry — and with it, there have been varying results. Consolidation has shown positive trends in some areas; for instance, when large organizations merge with smaller, local ones that may otherwise go bankrupt. By Heather Punke There no doubt are many factors that go into making a hospital or health system a great place to work, but one of the fundamentals is hiring and retaining excellent, motivated employees. Employees who enjoy coming to work and interacting with patients, visitors and each other help perpetuate a positive workplace culture and make a hospital or health system a great place to be for everyone. The following are five best practices for building up a culturally unified, team-oriented employee base, gleaned from four systems that have been deemed "great places to work." continued on page 8 However, mergers and acquisitions have also had questionable results. The AOLTime Warner merger in 2000 — the largest merger in U.S. history and hailed as "visionary" at the time — led to a flurry of layoffs, large financial losses and multiple run-ins with federal oversight agencies. Similar situations have been logged among airlines, communications firms and, most infamously, banks. continued on page 10 Save the Date! Becker's Hospital Review CEO Strategy Roundtable November 14, 2013 Ritz Carlton Hotel, Chicago Co-chaired by Scott Becker, Publisher, Becker's Hospital Review, and Chuck Lauer, Former Publisher, Modern Healthcare To learn more visit www.BeckersHospitalReview.com To register, visit www.regonline.com/CEOStrategy2013