Issue link: https://beckershealthcare.uberflip.com/i/1050056
Case Study: Memorial Health System 3 The Benefits of Partnering with Lenovo Health Expertise. While other vendors move away from healthcare, Lenovo Health embraces it by providing technology specifically designed to overcome the unique challenges of this environment. Security. This is priority #1 in healthcare. From biometrics to fingerprint readers and dual-factor authentication, having the means to stay a step ahead of data, network and device protection is a full-time responsibility. Lenovo Health can support providers by recommending the latest security protocols and helping ensure that technology is compatible with existing systems. Latest technology. Standardizing on devices with a partner like Lenovo Health means having a conduit to the newest generation of every product, and someone who can work within your lifecycle management goals to ensure you always have the latest technology. Simplified management. Lenovo Health's SCCM Software Center is a one-stop online tool that lets IT staff easily download the latest driver packets (and third-party applications) for new device models, making it possible to update thousands of machines in a short period of time. An Intuitive Technology Upgrade Across the Healthcare Enterprise When CIO David Watson joined Memorial Health System a few years ago, he knew he wanted the hospital to exceed its reputation for providing cutting-edge care — and he knew technology would play a key role. Field support manager Jerry Weaver and technical analyst Randy Shears are on the health system's IT front lines and have seen firsthand the impact (good and bad) that technology can have on the quality of patient care. So, in the spring of 2017, while updating their EMR system, the Memorial team seized upon the opportunity to embark on an enterprise-wide refresh geared toward standardizing cutting-edge technology. Until that point, Memorial Health System had primarily used another vendor's technology. However, the team wasn't happy with the quality or functionality of the technology, which had become outdated and unreliable. Shears explains, "We were having issues with overall quality, as well as experiencing a lot of dead-on-arrival devices." Weaver adds, "Getting a new device and having to immediately send it back impacts budget, impacts operations and ultimately impacts care." Determined to raise the bar on quality, Memorial sought to find technology with features that would more intuitively mesh with a healthcare workflow, such as touchscreen and convertible form factors, and be more reliable overall. After evaluating products from a number of technology providers, the hospital chose to invest in Lenovo Health devices, which stood out as more innovative and better suited for a hospital setting. The Memorial team worked closely with Lenovo Health healthcare account executive Michael Mesaros and senior healthcare inside sales rep Ginger Robertson to evaluate their technology options. For years, Memorial Health System had been getting requests from clinicians for convertible devices, so that was one of the deciding factors. According to Shears, "We had experimented with convertible devices like the Surface Pro, but discovered they're better suited for a home or small office versus an enterprise environment. We needed something portable, flexible and designed to be durable in our demanding environment." The X1 Yoga perfectly fit that bill. Intel® Inside. Powerful Productivity Outside.