Becker's Hospital Review

Case Study: Memorial Health System 4 Another deciding factor was size. "Many of our hospital areas are limited in space. To be able to fit the power of a full-size computer in a compact area is a must," explains Weaver. The Lenovo Health Tiny, which can mount practically anywhere — including the back of a monitor — provides cutting-edge computing while freeing up valuable desk space across the organization. Finally, flexibility becomes a significant factor in determining which devices to embrace. As Watson shares, "Technology must be lightweight, intuitive and able to complement workflows to help improve the patient experience. It also must support the needs of users anywhere, which means being compatible with existing power supplies so there's not a need to rewire for new outlets." He continues, "It might seem like a small thing, but having doctors, nurses, office workers, or anyone able to work where, how and when they need — it's actually the most important aspect of any technology." Innovative Technology — Clinician-Approved, Hospital Supported Underscoring his last point, Watson and team made sure end users were involved in the selection process from the beginning. "We had demos sent to us prior to making any decisions, and made sure to give those devices to clinicians to try out. We solicited their feedback regarding what worked best for them and what best supported the 300+ applications we use," states Weaver. "In addition," he adds, "we made it a point to 'reach across the aisle' and make our end users' experience with IT more collaborative to ensure we weren't investing in devices that didn't fit for end user workload and workflow." Once the technology was chosen, Memorial Health System began with an initial rollout of 150 devices in the spring of 2017. The implementation approach was twofold — beginning by first replacing outdated legacy equipment in high-impact, patient-critical areas, followed by replacing additional older technologies while at the same time fulfilling future-facing requests for new devices in new areas of the hospital, in new buildings within the system, and for new doctors as they were hired. The implementation is ongoing to date, with plans for new device rollouts throughout 2018. CIO David Watson Shares Top 3 Tips for a Successful Enterprise-Wide Upgrade Focus on the patient. Make sure the technology is geared toward improving patient care and bettering the patient experience. If it isn't, you're not being effective as a care institution. Involve users in the decision. Getting end users to embrace new technology is key. Allow them to have a voice and be agnostic in evaluating technology. Make sure end users are invested and understand what you're doing and why to ensure a successful adoption and support process. Be fiscally responsible. Don't overlook the cost question. Evaluate whether the technology is both fiscally responsible (to ensure you can stay in the patient care business) and contributes to enhancing patient safety. Intel® Inside. Powerful Productivity Outside.

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