Becker's Hospital Review

140 nursing. Susan Robel, RN, BSN. Executive Vice President, Chief Nursing Officer and Chief Patient Experience Officer of Geisingr (Danville, Pa.). Ms. Robel joined Geisinger in 1983 as a staff nurse and advanced within the organization to become executive vice president, chief nursing officer and chief patient experience officer. She leads integration of best practice nursing standards across the system and works with the health system's executive vice president, CMO and COO to lead the clinical enterprise. Ms. Robel is also a member of the board of trustees for the Nightingale Awards of Pennsylvania and the Pennsylvania Action Coalition. Dawn Rudolph. Chief Experience Officer of Saint omas Health (Nashville, Tenn.). Ms. Rudolph is no stranger to executive leadership. Prior to becoming chief experience officer at Saint omas in 2013, she was president and CEO of Saint omas West Hospital in Nashville, Tenn., and CEO of St. Joseph Hospital in Fort Wayne, Ind. In her current role, Ms. Rudolph focuses on operationalizing patient, physician and family experience strategies across all facilities. She was recognized among Nashville Post's Most Powerful Women in 2012 and named a 2012 Women to Watch Honoree by Nashville Medical News. omas Savides, MD. Chief Experience Officer of UC San Diego Health. In 2014, Dr. Savides was named the first chief experience officer of UC San Diego Health, where he is charged with leading cultural transformation and driving enhanced patient experience. In addition to his current role, Dr. Savides is a governing member of the American Society for Gastrointestinal Endoscopy and president of the San Diego Gastroenterology Society. He is a two-time recipient of UC San Diego's Physician of the Year Award and also received UC San Diego Health Science's Faculty Award for Excellence in Clinical Care. Shawn Smith. Vice President and Chief Experience Officer of MedStar Washington Hospital Center (Washington, D.C.). Prior to joining MedStar Washington Hospital Center, Mr. Smith was vice president of patient experience at Christiana Care Health System in Wilmington, Del. In collaboration with the University of Delaware in 2014, Mr. Smith played a key role in creating and developing Patient Experience Academy, a 10-week program designed to improve employees' patient service skills. Mr. Smith implemented another unique training program this year in which patient actors wearing Google Glass gave clinician rounders real-time feedback and allowed rounders to learn from watching videos from the patient's perspective. He currently serves on the patient experience advisory board for e Beryl Institute, an international group devoted to improving patient experience through collaboration. Mariane Stefano, BSN. Senior Vice President and Chief Experience Officer of Nemours Children's Health System (Jacksonville, Fla.). Ms. Stefano provides strategic leadership in designing and implementing service excellence initiatives enterprisewide. She joined the system in 1992 as director of the ambulatory care center and progressively moved through the system, becoming vice president of service and operational excellence for Nemours in 2012. She is an active community member and served on the board of directors for the Ronald McDonald House of Delaware as well as the Kennett Square YMCA. Susan Pappas. Division Director of UC San Francisco Health Experience. Ms. Papas is a seasoned leader in patient experience. Prior to joining UCSF, she worked as executive director of the office of patient experience at the University of Chicago Medical Center as well as senior director of patient experience at UC San Diego Health System. Most recently, she played a key role in launching UCSF's Great People, Great Place program, an enterprisewide cultural transformation project using diverse initiatives to improve the workplace environment for staff and patients. n Take your virtual care goals from planning to practice July 16–18, 2018 SANTA BARBARA, CA 12TH TELEHEALTH INNOVATION FORUM REGISTER NOW! Keynote Speaker TOBY COSGROVE, MD Executive Advisor, Former President and CEO of Cleveland Clinic https://forum.intouchhealth.com/2018forum

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