Becker's Hospital Review

159 SPEAKER SERIES Kim Henrichsen CNO, Intermountain Healthcare (Salt Lake City) Hear Ms. Henrichsen speak at 2:00 p.m. on April 12 at the panel, "Innovation and the Four Pillars of Healthcare Progress." "Recently, my dad experienced the classic symptoms of a heart attack — chest pain, shortness of breath, nausea and cold sweats. I escorted him to the emergency department and remained by his side as he received emergency treatment, surgery and follow-up care. He received great care, but I identified opportunities for improvement, both in care processes and with communications to family members and between facilities and caregivers. We are now working to implement enterprisewide solutions to address these opportunities. Another example is my daughter who is a [neonatal intensive care unit] nurse. She trained in one of our facilities, took a position at our children's hospital, and then transferred to another hospital in our system, essentially caring for the same type of patients in all three locations. She noticed some protocol and procedure differences between our facilities and identified opportunities for more standardization so our nurses can move around from facility to facility more effectively and patients [and] families have consistent care experiences." Donna Sollenberger Executive Vice President and CEO for e University of Texas Medical Branch, Galveston Hear Ms. Sollenberger speak at 3:50 p.m. on April 12 at the panel, "Best Care." "While the care delivered by the provider was excellent, I think we can do a much better job of coordinating each patient's care and involving them in the development of their overall plan of care. As patient care has become more complex, I find that patients prefer to have a coordinated plan. Additionally, patients have questions that should be answered by a single provider who is reviewing all of the patient's care when it occurs in multiple settings and is delivered by different providers. ey need a single point of contact who can assess their test results overall, as well as their medical history, to help better educate the patient about their health condition(s)." Stephen Klasko, MD President and CEO of omas Jefferson University & Jefferson Health (Philadelphia) Hear Dr. Klasko speak at 10:25 a.m. on April 13 during the keynote panel. "I had a procedure [done] at Jefferson [Health] last year, and the coolest thing we started was 'virtual rounds.' While I was in the recovery room with my surgeon, I had all three of my children on iPads while my surgeon was explaining my [post-surgery] recovery. Of course, having done it a few minutes aer anesthesia, [my family] claimed I offered them all new cars! But more importantly, they could talk to the surgeon and be reassured. en it struck me — it wasn't the technology that enabled that — we could have done it with Facetime three years ago or Skype five years ago or with the phone anytime in the 20th century. We just didn' t think consumerism was important." Bart Walker Partner for McGuireWoods (Charlotte, N.C.) Hear Mr. Walker speak at 1:05 p.m. on April 11 at the panel, "Challenges and Benefits of Mergers and Acquisitions." "My last trip to the urgent care was eye- opening and highlighted for me that integration of technology is finally happening in healthcare. First, I searched for the nearest urgent care location on my phone. e search results not only showed the location, hours and providers, but also the current wait time. e web interface allowed me to sign in online and the system texted me 15 minutes before they would call me back to be seen by the treating physician. is allowed me to wait at home and arrive at the urgent care just in time. I was running late, and the text-based system allowed me to notify the provider in advance. is kind of process integration with technology is going to become more and more of a differentiator (and a patient expectation) as the market evolves in the future. e industry has progressed so far from the days when I watched my primary physician hunt and peck at a brand new laptop-based EHR system for 15 minutes trying to figure out how to write a prescription." Laura Swaney Vice President of Women's and Children's Services, HCA North Texas Division (Fort Worth) Hear Ms. Swaney speak at 10:40 a.m. on April 12 at the panel, "Improving and Practical Uses of Telemedicine." "As a patient, I personally felt the lack of coordination between primary care, specialists, and hospital despite a unified EMR. It was apparent that the patient must be vigilant to ensure communication among care teams is occurring and must remain the driver of their healthcare experience or it feels as if they'll slip through the cracks. Despite the utilization of technology designed to aid in communication, healthcare feels so big business, uncoordinated and sterile. At the time of my experience, I did not receive care within my own system, however the takeaways for me are something I use daily when considering new programs, processes and the patient's experience. I remember how alone and frustrated I felt and I worked in healthcare. As healthcare leaders, it is our job to walk in our patient's shoes. We are not there to simply heal them. We are there to care for them at a time that is usually fraught with fear and significant stress. Ensuring a well coordinated, seamless, efficient clinical experience delivered with passionate care and empathy is exactly what our patients deserve and need." Eric M. Stone Patient Advocate, CEO and Co-Founder, Velano Vascular (San Francisco) Hear Mr. Stone speak at 2:00 p.m. on April 12 at the panel, "Innovation and the Four Pillars of Healthcare Progress." "I have been a chronic disease sufferer since I was a teenager. is has given me a front-row seat to the evolution of the patient experience in healthcare today. Coupled with my journey as a healthcare entrepreneur, I've been able to peek behind the curtain a bit and connect the dots between innovation and experience. Over the past few years, I've noticed a dramatic movement to build on improvements in environmental comforts by advancing the actual standards and practice of medical care. ese include everything from new bedside diagnostic tests to our own advances in blood draw technology.

• Cover