Becker's Hospital Review

73 CIO / HEALTH IT How the Allscripts Ransomware Attack Hurt One Ohio Physician's Practice By Julie Spitzer T he Allscripts ransomware attack forced some physicians to temporarily close up shop, according to News 5 Cleveland. Allscripts's North Carolina data centers were struck by SamSam ransomware Jan. 18, knocking out its Professional EMR and elec- tronic prescribing services, among other fea- tures. Only customers who host their data on the Allscripts cloud felt the attack's wrath because the vulnerability that was exploited wasn't within an Allscripts application. While the vendor claims no patient data was compromised, a number of phy- sicians expressed frustration with the EMR lock- down — and others have had to turn patients away. Pulmonary Physicians in Canton, Ohio, told News 5 they had no choice but to cancel appointments. Without access to patient records, physicians at the clinic — which sees nearly 8,500 patients annually — couldn't provide proper care. "It has prevented us from being able to see patients in the office," George Kefalas, MD, told News 5. Scheduling, test results and medications have been offline at Pulmonary Physicians since the attack began. "is outage is by far the biggest one and it's the first one associated with what appears to be a ransomware attack," Dr. Kefalas told News 5, not- ing that previous outages typically last one to one and a half hours at a time. Becker's Hospital Review reached out to Allscripts for more information multiple times, but has yet to receive an update. is is the message you hear when you call Allscripts, according to News 5: "Please note we are currently experiencing an outage in our cloud-hosted environment. We are working to re- store service as soon as possible." Dr. Kefalas thinks Allscripts should have backup systems in place in case this happens again. "e frustration obviously is very high when an office is full of patients and you can't really take care of them as you are used to doing," he said. n 51% of Healthcare Execs, IT Leaders Feel AI's 'Disruption' in the Industry: 4 Things to Know By Jessica Kim Cohen S eventy-three percent of C-suite executives and IT decision makers agree artificial intelligence has transformed the way they do business, according to a survey by IT consultancy Infosys. Infosys commissioned Branded Research, an independent market re- search firm, to conduct the survey across Australia, China, France, Germa- ny, India, the United Kingdom and the United States. For the survey, Brand- ed Research asked 1,053 C-suite executives and IT decision makers about AI implementation and execution at their organizations. Here are four things to know about AI in the healthcare and life sciences industry. 1. Fifty-one percent of respondents said the industry was already experi- encing "disruption" due to AI technologies. 2. Telecommunication and communication services providers were most likely (65 percent) to indicate their industry had experienced disruption from AI, while the public sector was least likely (34 percent) to do so. 3. The majority of respondents in the healthcare and life sciences industry (72 percent) indicated they use AI to automate business processes. 4. However, 61 percent of healthcare and life sciences respondents report- ed their organization had difficulty finding qualified staff to lead integra- tion efforts for AI technologies. n KLAS: InTouch Health Ranks No. 1 Virtual Care Platform By Julie Spitzer R esearch firm KLAS ranked InTouch Health's Telehealth Network as the top virtual care platform in its 2018 "Best in KLAS: Software & Services" report. The annual report, published Jan. 30, is based on customer feedback gathered through nearly 2,500 interviews with payers and providers. Here is how three virtual care solutions stacked up. Vendors were scored on a scale of zero to 100. 1. InTouch Health's Telehealth Network (90.1) 2. Avizia's One (88.7) 3. American Well's Platform (82.4) KLAS notes a number of solutions were not ranked because they did not meet the minimum KLAS Konfidence level, which is determined by the number of unique provider organizations that have provided feedback to KLAS about that particular product. These virtual care solutions include: Epic's Telehealth; swyMed's Telemedicine; InTouch Health's TruClinic Tele- medicine; VSee's Simple Health; and, Zipnosis. n

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