Becker's Hospital Review

Advertorial Key facts Industry: Healthcare Location: Anderson, Indiana Beds: 207 Challenges • Ensure, consistent positive patient identification at the point of registration • Improve patient safety and confidence in the care process • Reduce the occurrence of duplicate medical records, identity theft, and fraud Results • Realized high patient and provider adoption of a positive patient identification solution • Streamlined patient registration workflows • Improved patient safety and confidence • Reduced duplicate medical records and fraud Improving patient safety and streamlining registration workflows with Imprivata PatientSecure Community Hospital Anderson, located in Anderson, Indiana, is a 207-bed facility. The hospital is affiliated with a Community Health Network and serves approximately 7,000 inpatients and 200,000 outpatients every year. The challenge Community Hospital Anderson's vision is to deliver an exceptional experience to every person involved in the care process, and achieving that goal requires that every patient receives the correct care at all times. A positive care experience begins with patient identification as the foundation for patient safety and quality of care delivery. The team at Community Hospital Anderson was looking to expand patient identification capabilities to help combat potential patient misidentification. Community Hospital Anderson, like many other health systems and hospitals, was acutely aware of the costs that patient misidentification can bring to an organization and its patients. Patient confidence and safety The costs of patient misidentification can include more than just financial implications. At Community Hospital Anderson, providing a stellar patient experience included ensuring patient safety and patient confidence. Duplicate medical records and clean-up Patient misidentification can frequently result in duplicate and/or incomplete medical records. These duplicate records can negatively affect patient safety and can take hours of staff time to cleanse. Identity theft and fraud Identity theft and fraud, common types of misidentification, can result in costly denied claims. When patients are correctly identified with accurate information, instances of fraud and identity theft can decrease, improving patient safety and a hospital's bottom line. The solution The team at Community Hospital Anderson knew that they wanted to keep their patients safe, while at the same time reducing duplicate medical records, reducing denied claims, and protecting against identity theft and fraud.

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