Becker's Hospital Review

72 CMO / CARE DELIVERY The 22 Hospitals Physicians Prefer Most, Ranked by Specialty By Alyssa Rege P hysicians ranked New York City-based Memorial Sloan Kettering Cancer Cen- ter, Cleveland Clinic and the University of Texas MD Anderson Cancer Center in Hous- ton among the top hospitals across various spe- cialties, according to a recent Medscape report. Medscape analysts surveyed 8,504 physicians across more than 25 specialties between Dec. 5, 2016 and March 27, 2017. e survey con- cerned which hospitals physicians preferred to be treated at or where they would send a family member for treatment of a complex or difficult condition. When describing their preferences, respon- dents considered whether the hospital could provide medically respected physician exper- tise (42 percent), maintained a good reputa- tion among colleagues (19 percent) and had a specific physician at the facility (13 percent). Here are the 22 hospitals physicians pre- ferred, listed by specialty and including ties. Top hospitals for breast cancer 1. Memorial Sloan Kettering Cancer Center (New York City) 2. University of Texas MD Anderson Cancer Center (Houston) 3. Mayo Clinic (Rochester, Minn.) 4. Dana-Farber Cancer Institute (Boston) 5. Cleveland Clinic 6. e Johns Hopkins Hospital (Baltimore) 7. Stanford (Calif.) Health Care 7. City of Hope's Helford Clinical Research Hospital (Duarte, Calif.) 7. Duke University Hospital (Durham, N.C.) 10. UCSF Medical Center (San Francisco) 10. Brigham & Women's Hospital (Boston) Top hospitals for prostate cancer 1. Memorial Sloan Kettering Cancer Center 2. University of Texas MD Anderson Cancer Center 3. Mayo Clinic 4. e Johns Hopkins Hospital 5. Cleveland Clinic 6. Dana-Farber Cancer Institute 6. UCSF Medical Center 8. Massachusetts General Hospital (Boston) 9. Duke University Hospital 9. Stanford Health Care Top hospitals for hip replacement 1. Hospital for Special Surgery (New York City) 2. Mayo Clinic 3. Cleveland Clinic 4. Rush University Medical Center (Chicago) 4. New England Baptist Hospital (Boston) 4. e Johns Hopkins Hospital 4. Massachusetts General Hospital 8. Duke University Hospital 8. UCSF Medical Center 8. Cedars-Sinai Medical Center (Los Angeles) Top hospitals for cardiac conditions 1. Cleveland Clinic 2. Mayo Clinic 3. NewYork-Presbyterian Hospital (New York City) 4. Massachusetts General Hospital 5. e Johns Hopkins Hospital 6. Cedars-Sinai Medical Center 6. Brigham & Women's Hospital 6. Stanford Health Care 3 Quality Measures That Most Influence Overall HCAHPS Scores By Brian Zimmerman T he percentage of HCAHPS survey respondents who assign their hospitals top scores steadily increased from 2013 to 2017, according to a new report from Boston-based patient experience solutions provider Press Ganey. For the report, Press Ganey researchers analyzed HCAHPS overall ratings scores for surveys conducted within the last five years. They classified top scores as a rating of 9 or 10 on a 10-point scale. Researchers then assessed the correlation between top overall scores and individual sur- vey items from both the HCAHPS and Press Ganey surveys conducted in 2015 and 2016. These individual survey items assessed elements of patient experience like nurse communication, bathroom cleanliness and staff communi- cation regarding medication. Here are four key report findings. 1. The percentage of HCAHPS survey respondents issu- ing top ratings to hospitals increased from 70.3 percent in 2013 to 73.3 percent in 2017. 2. From 2015 to 2016, providers improved on nearly every individual HCAHPS measure. 3. Measures that most influenced overall HCAHPS scores included CMS' patient perception of nurse courtesy as- sessment, the Press Ganey assessment of whether the staff collaborated well and the Press Ganey measure assessing nurse friendliness. 4. Among the hospitals that displayed improvement in these top three drivers from 2015 to 2016, 86 percent ex- perienced a rise in their overall HCAHPS rating. n

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