Issue link: https://beckershealthcare.uberflip.com/i/790284
38 CIO / HEALTH IT 6. Every five years, Epic employees are eligible for four weeks of paid time off. If employees decide to spend their time off in a country they've never been to, Epic will fund the trip for the employee and one guest. us far, Epic employees have headed out on more than 3,000 trips to more than 100 countries, in- cluding Israel, Antarctica, Germany, Zimba- bwe, Japan and the Bahamas. 7. Approximately 19 million patients across the globe currently have a record in Epic's EHR system. Epic's soware is used in a vari- ety of clinical settings, including community hospitals, retail clinics, rehabilitation centers, academic medical centers and independent practices. Patients can access the soware from their homes and their mobile devices. 8. Epic claims all of its customers currently interoperate and exchange 1.3 million pa- tient records each day with other EHR ven- dors, government agencies, registries and each other. Epic is a founding member of Carequality, an interoperability framework that's a collab- orative of public and private organizations. However, Epic has refrained from joining certain market place collaborations that claim to be dedicated to interoperability, such as the CommonWell Health Alliance. 9. Epic clients appear less satisfied with and more "trapped" in their vendor relation- ships, according to the 2016 Black Book Inpatient EHR Surveys. The surveys gath- ered responses from EHR vendors between the second quarter of 2015 through the first quarter of 2016. Epic was one of the vendors in the "trapped" quadrant, which Black Book classified as customers with the intent to continue business with the vendor but dissatisfaction with some important as- pect of the relationship. e overall loyalty percentage for Epic cus- tomers dropped from 89 percent in 2015 to 80 percent in 2016. In addition, 98 percent of Epic clients reported they were renewing their current contracts yet only 72 percent said they would advocate for peers to also purchase the product. 10. At Epic's 2016 Users Group Meeting, Ms. Faulkner addressed two new initiatives the company has launched. First, Epic partnered with AmericanUni- versity of Beirut in Lebanon to help refu- gees with their healthcare. Through their collaboration, Epic and AUB are planning a system in which patients in Lebanon would receive their basic health information on a thumb drive and be able to share that in- formation with patients and organizations in other countries. In addition, Ms. Faulkner said Epic is launching a program to support federal- ly qualified health centers. Epic will offer free licenses and maintenance to health- care systems that supply tertiary, special- ty and inpatient care to local FQHCs. For FQHCs that can't afford or are too busy to install Epic, the company will be available to help with the installs. For health sys- tems that have already extended Epic to an FQHC, Ms. Faulkner said Epic will work with them to potentially reduce the cost of software maintenance. n Pew Research Center: 64% of Americans Have Personally Experienced a Data Breach By Erin Dietsche A new analysis from the Pew Research Center found the majority of Americans — 64 percent — have personally experienced a major data breach. The finding comes from the Pew Research Center's survey of 1,040 adults in the spring of 2016. Here are five of the most interesting facts from the Pew Re- search Center's survey. 1. Approximately 41 percent of Americans have had fraudu- lent charges on their credit cards. 2. Fifteen percent of those surveyed received notices claim- ing their Social Security number had been compromised. 3. Almost half of Americans — 49 percent — believe their per- sonal information is less secure now than it was five years ago. 4. Twenty-eight percent of Americans aren't confident at all that the U.S. government can keep their data safe and secure. 5. The majority of Americans — 70 percent — believe major cyberattacks on the U.S.' public infrastructure will happen in the next five years. n Dr. Zeke Emanuel is Dubious of What Silicon Valley Can Do for Healthcare By Erin Dietsche I n an interview with KQED, Ezekiel Emanuel, MD, PhD, laughed when he was asked what Silicon Valley can do for healthcare moving forward. "I do think there is an important role for tech, but I think the role is probably not what many of the startup com- panies around [Silicon Valley] are thinking of," Dr. Eman- uel said. Instead, he advocated for technology that "augments" the work of providers. A self-proclaimed "techno-skeptic," Dr. Emanuel added that he's "much more skeptical that the computer is go- ing to replace a doctor." Dr. Emanuel boiled it down to one idea: The problem isn't a lack of information. It's what to do when you have the information. "And there, tech is not going to be the key thing," he said. "Medicine fundamentally is about human interaction. That is really the most important challenge, and I don't think the tech sector has locked onto that part of it." n