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The year is 2018. Due to healthcare reform,
patient care is more than
ever. The quality of care has
dramatically and cost variation has
year by year.
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Modern_Healthcare_Ad_Rebrand_2/3_7.5x7.5_Size.indd 1 7/5/16 3:22 PM
What EHR Audits Reveal About the PCP Experience
By Akanksha Jayanthi
T
he data collected in EHRs can provide
insight into a patient's experience
during a physician visit. In a study pub-
lished in JAMIA, researchers used EHR audit
file data to uncover insight about patients'
visits to primary care physicians.
Researchers analyzed audit file records of ap-
proximately 36,000 encounters with primary
care physicians at 26 of Danville, Pa.-based
Geisinger Health System's clinics. ey looked
at time spent in the waiting room, nurse time
with patient, time waiting in the exam room
and physician time spent with the patient.
eir analysis showed a primary care encoun-
ter took an average of 54.6 minutes. at was
comprised of 5 minutes spent with a nurse and
15.5 minutes with the physician. e remaining
62 percent of the time was spent waiting to see
a clinician or check out, according to the study.
e study also showed patients who were
older, female and had chronic diseases tended
to have longer wait times as well as longer
times spent with clinicians. Late check-ins and
same-day visits were associated with shorter
wait times and less time spent with clinicians.
"Scalable ways to quantify clinical encounter
workflow elements may provide the means to
develop more efficient approaches to care and
improve the patient experience," the research-
ers wrote. n
