Becker's Hospital Review

42 FINANCE 150 Hospital Benchmarks By Ayla Ellison and Erin Marshall H ospitals across the nation are competing in a number of areas, including quality and price, and many use benchmarking as a way to determine the areas most in need of improvement. e continuous process of benchmarking allows hospital executives to see how their organizations stack up against competitors as well as national leaders. For the fih year, Becker's Hospital Review has collected benchmarks related to some of the most important day-to-day areas executives oversee: quality, patient satisfaction, operations, utilization and finance. Quality and process of care Source: Hospital Compare, HHS, Complications-National Averages and Timely and Effective Care Measures-National Averages December 2015, the latest available data for these measures. Hospital-acquired conditions e following represent the average percentage of patients who experienced the conditions. Collapsed lung due to medical treatment: 0.39 percent A wound that splits open on the abdomen or pelvis aer surgery: 1.7 percent Accidental cuts and tears from medical treatment: 1.81 percent Serious blood clots aer surgery: 4.35 percent Serious complications: 0.81 percent Heart attack patients Who were given fibrinolytic medication within 30 minutes of arrival: 57 percent Who were given primary percutaneous coronary intervention within 90 minutes of arrival: 96 percent Outpatients with chest pain or possible heart attack Who received aspirin within 24 hours of arrival or before transferring from the emergency department: 97 percent Who got drugs to break up blood clots within 30 minutes of arrival: 59 percent Lower extremity joint replacement patients Who experienced complications: 3.1 percent Pneumonia patients Who were given the most appropriate initial antibiotics(s): 95 percent Surgery patients Who were given an antibiotic within one hour before surgery to help prevent infection: 99 percent Whose preventive antibiotics were stopped within 24 hours aer surgery: 98 percent Who were taking beta blockers before coming to the hospital and who were kept on the beta blockers: 98 percent Who were given the appropriate kind of antibiotic to help prevent infection: 99 percent Whose urinary catheters were removed on the first or second day aer surgery: 98 percent Who got treatment within 24 hours before or aer surgery to help prevent blood clots aer certain types of surgery: 100 percent Stroke patients Who were evaluated for rehabilitation services: 98 percent Who received a prescription for medicine known to prevent complications caused by blood clots before discharge: 99 percent Who were given a prescription for a blood thinner at discharge: 97 percent Who got treatment to keep blood clots from forming anywhere in the body within two days of arriving at the hospital: 98 percent Who received written educational materials about stroke care and prevention during the hospital stay: 94 percent Preventive care patients Who were assessed and given flu vaccination: 94 percent Healthcare workers Who received flu vaccination: 84 percent Pregnancy and delivery care Mothers whose deliveries were scheduled 1-2 weeks early, when a scheduled delivery was not medically necessary: 3 percent Emergency department care Source: Hospital Compare, HHS, Timely and Effective Care Measures-National Averages December 2015, the latest available data for these measures. Average time spent in the ED before patients were admitted to the hospital as an inpatient: 279 minutes Average time patients spent in the ED aer the physician decided to admit them as an inpatient but before leaving the ED for their inpatient room: 99 minutes Average time patients spent in the ED before being sent home: 141 minutes Average time patients spent in the ED before they were seen by a healthcare professional: 24 minutes Average time patients who came to the ED with broken bones had to wait before receiving pain medication: 54 minutes Percentage of patients who came to the ED with stroke symptoms who received brain scan results within 45 minutes of arrival: 67 percent Patient satisfaction Source: Hospital Compare, HHS, HCAHPS National Survey Results December 2015, the latest available data for these measures. Overall hospital rating Patients who gave the hospital a rating of nine or 10: 71 percent Patients who gave the hospital a rating of seven or eight: 21 percent Patients who gave the hospital a rating of six or lower: 8 percent Patient recommendation Patients who said, yes, they would definitely recommend the hospital to friends and family: 71 percent Patients who said, yes, they would probably recommend the hospital to friends and family: 24 percent Patients who said, no, they probably or definitely would not recommend the hospital to friends and family: 5 percent Cleanliness Patients who said their room and bathroom was "always" clean: 74 percent Patients who said their room and bathroom was "usually" clean: 18 percent Patients who said their room and bathroom was "sometimes" or "never" clean: 8 percent Noise Patients who said the area around their room was "always" quiet at night: 62 percent Patients who said the area around their room was "usually" quiet at night: 29 percent Patients who said the area around their room was "sometimes" or "never" quiet at night: 9 percent Physician communication Patients who said their physicians "always" communicated well: 82 percent Patients who said their physicians "usually" communicated well: 14 percent Patients who said their physicians "sometimes" or "never" communicated well: 4 percent Nurse communication Patients who said their nurses "always" communicated well: 80 percent Patients who said their nurses "usually" communicated well: 16 percent Patients who said their nurses "sometimes" or "never" communicated well: 4 percent

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