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Hospital & Health System
CMO, CNO and Chief Quality
Officer Moves
Bernard Boulanger, MD, left his job at
Lexington-based University of Ken-
tucky HealthCare to become executive
vice president of MetroHealth System
in Cleveland. He previously served as
a trauma surgeon, medical director
of inpatient services and executive
of Lexington-based Good Samaritan
Hospital.
Tampa, Fla.-based WellCare Health
Plans, a private Medicare and Med-
icaid managed care company, termi-
nated senior vice president and CMO
Steve Goldberg, MD, effective April 1.
Cleveland-based MetroHealth System
promoted Melissa Kline, MSN, RN, to
vice president of nursing and CNO.
Previously, Ms. Kline was associate
CNO. She replaces Mavis Bechtle,
MSN, RN, who was promoted to chief
hospital clinical officer.
Doctors Community Hospital in
Lanham, Md., named Sunil Madan,
MD, CMO and chief population health
officer. Dr. Madan earned his medical
degree at the University of Missouri
in Columbia and is a board-certified
emergency medicine physician. He
replaced Gabriel Jaffe, MD, who was
the hospital's first CMO.
Kimberlee Richard, MSN, RN, was
named director of nursing at Saint
Francis Hospital and Medical Center in
Hartford, Conn. Ms. Richard was previ-
ously the director of medical surgical
services at Waterbury (Conn.) Hospital.
Janiece Zauner, MSN, RN, became
COO and CNO of Providence Seaside
(Ore.) Hospital. She previously held
those roles on an interim basis. n
23
comprehension. Also, having
physicians ask patients to re-
peat care instructions back to
them can boost understanding
between two parties.
Ultimately, preventing re-
admissions all goes back to
communication around the
discharge process.
"It is important for health-
care providers to implement
high reliability systems that
improve discharge communi-
cation and the transitions of
care, and enhance communi-
cation between the hospitalist
and primary care physician,"
says Ms. Whitehead. "is
small step will help to lim-
it unnecessary readmissions,
improve quality and decrease
adverse events." n