Becker's Hospital Review

10 200 Hospital Benchmarks By Ayla Ellison H ospitals across the nation are competing in a number of areas, including quality and price, and many use benchmarking as a way to determine the areas most in need of improvement. e continuous process of benchmarking allows hospital executives to see how their organizations stack up against competitors, as well as national leaders. For the fourth year, Becker's Hospital Review has collected 200 benchmarks re- lated to some of the most important day- to-day areas executives oversee: quality, patient satisfaction, operations, utilization and finance. Quality and process of care Source: CMS' Hospital Compare, Timely and Effective Care Measures-National Av- erages September 2014, the latest available data for these measures. Hospital-acquired conditions e following represent the average per- centage of patients who experienced the conditions. Collapsed lung due to medical treatment: 0.41 percent A wound that splits open on the abdomen or pelvis aer surgery: 1.91 percent Accidental cuts and tears from medical treatment: 1.96 percent Serious blood clots aer surgery: 4.67 percent Serious complications: 0.88 percent Heart attack patients Who were given fibrinolytic medication within 30 minutes of arrival: 60 percent Who were given primary percutaneous coronary intervention within 90 minutes of arrival: 96 percent Who were given aspirin at discharge: 99 percent Who were given a prescription for a statin at discharge: 99 percent Heart failure patients Who were given discharge instructions: 94 percent Who were given an evaluation of le ven- tricular systolic function: 99 percent Who were given an ACE inhibitor or ARB for le ventricular systolic dysfunction: 97 percent Pneumonia patients Who were given the most appropriate initial antibiotic(s): 96 percent Surgery patients Who were given an antibiotic within one hour before surgery to help prevent infec- tion: 99 percent Whose preventive antibiotics were stopped within 24 hours aer surgery: 98 percent Who were taking beta blockers before coming to the hospital and who were kept on the beta blockers: 98 percent Who were given the appropriate kind of antibiotic to help prevent infection: 99 percent Whose urinary catheters were removed on the first or second day aer surgery: 98 percent Who were actively warmed in the operat- ing room or whose body temperature was near normal by the end of the surgery: 100 percent Stroke patients Who were evaluated for rehabilitation services: 98 percent Who received a prescription for med- icine known to prevent complications caused by blood clots before discharge: 99 percent Who were given a prescription for a blood thinner at discharge: 96 percent Who got treatment to keep blood clots from forming anywhere in the body within two days of arriving at the hospital: 96 percent Who received written educational ma- terials about stroke care and prevention during the hospital stay: 93 percent Preventive care patients Who were assessed and given a flu vacci- nation: 93 percent Children's asthma patients Who received reliever medication while hospitalized for asthma: 100 percent Who received systemic corticosteriod medication that reduces inflammation and controls symptoms while hospitalized for asthma: 100 percent Emergency Department Care Source: Hospital Compare, HHS, Timely and Effective Care Measures-National Av- erages September 2014, the latest available data for these measures. Average time spent in the ED before pa- tients were admitted to the hospital as an inpatient: 273 minutes Average time patients spent in the ED aer the physician decided to admit them as an inpatient but before leaving the ED for their inpatient room: 96 minutes Average time patients spent in the ED before being sent home: 138 minutes Average time patients spent in the ED before they were seen by a healthcare professional: 24 minutes Average time patients who came to the ED with broken bones had to wait before receiving pain medication: 54 minutes Percentage of patients who came to the ED with stroke symptoms who received brain scan results within 45 minutes of arrival: 64 percent Patient Satisfaction Source: CMS' Hospital Compare, HCAHPS survey results September 2014, the latest available data for these measures. Overall hospital rating Patients who gave the hospital a rating of nine or 10: 71 percent Patients who gave the hospital a rating of seven or eight: 21 percent Patients who gave the hospital a rating of six or lower: 8 percent Patient recommendation Patients who said, yes, they would defi- nitely recommend the hospital to friends and family: 71 percent Patients who said, yes, they would prob-

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