5
PATIENT
EXPERIENCE
GI GI
www.HealthmarkGI.com
Healthmark and our GI products help the Endoscopy center manage the
reprocessing of their scopes. We do this through monitoring of cleaning
(cleaning verication products), tools to improve cleaning (cleaning
products) and nally products to organize and track the steps in
reprocessing (accessories, including labels).
(800) 521-6224
Healthmark@hmark.com
Cleaning Verication
Accessories
Cleaning Products
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Expert Advice on Managing the
Reprocessing of Your Endoscopes
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S
imple practices, like
proactive rounds by nurses
and hospital leaders alike,
are some of the best things
hospitals can do to have a positive
effect on their patient satisfaction
survey scores, according to
research out of Johns Hopkins.
Hanan Aboumatar, MD, an
assistant professor of medicine
at the Baltimore-based Johns
Hopkins University School of
Medicine and member of the
Johns Hopkins Armstrong
Institute for Patient Safety and
Quality, says most hospitals have
made patient experience a priority,
but they have taken different
routes to get there, to varied
results.
"People used different
strategies," she says. "ere was
no formula [and] some did better
than others."
To find out what works, Dr.
Aboumatar and a team from
Johns Hopkins sent surveys and
letters to CEOs and clinical staff
from 53 hospitals across the
nation that were top performers
or had recently significantly
improved their patient satisfaction
scores based on December 2012
HCAHPS survey scores.
e survey responses
uncovered several commonalities
between the successful hospitals
in strategies for patient experience
improvement.
What Leads to High HCAHPS Scores?
Survey Uncovers Best Practices From High-
Performing Hospitals
By Heather Punke
