R
educed labor costs and improved
productivity are two of the three
biggest goals driving workforce
management strategy. Knowing this, it
makes sense that overtime is the tactic most
managed through automation: 51 percent
of respondents said they have software that
enables the monitoring and management
of overtime.
But interestingly, survey respondents saw a
weak link between overtime and the patient
experience. Only 26 percent of respondents
identified overtime monitoring and
management as one tactic with the largest
impact on patient satisfaction. Further,
overtime was not highly selected as having
the largest effect on clinical outcomes (14
percent) or the reduction of medical errors
(17 percent).
Research suggests otherwise. Working
more than 40 hours per week and
working voluntary paid overtime are both
significantly related to adverse events and
errors affecting patients and nurses. One
Overtime monitoring and
management
Acuity-based staffing (staffing
based on patient need)
Learning, development and
competencies
Staffing skill and
competency mix
None
Staff satisfaction
Which workforce management tactics does your organization enable through
automated workforce management software?
8 | ARE YOU UNDERMINING YOUR PATIENT EXPERIENCE STRATEGY?
0 5 10 15 20 25 30 35 40 45 50
40%
51%
36%
33%
23%
19%
OVERTIME
