Roundtables

Are You Undermining Your Patient Experience Strategy?

Issue link: https://beckershealthcare.uberflip.com/i/541889

Contents of this Issue

Navigation

Page 4 of 10

" Most people don't see a connection between talent management and workforce management. In many cases, they are separate departments. " Hospitals see staff skill mix as critical to the patient experience, yet they are not supporting it with data or instilling it as a cornerstone of their workforce strategy. Why the disconnect? Some respondents said it's due to a lack of coordination between hospital departments. The vice president and chief human resources officer with a 13-hospital system in the South said talent management and competency development typically reside in the human resources department of a hospital, while the implementation falls in each clinical area. Such a disconnect welcomes variation. "Most people don't see a connection between talent management and workforce management," said one process transformation and clinical innovation leader at a physician-led healthcare system in the Mideast. "In many cases, they are separate departments." Some hospitals have made the connection between departments but are still in the early stages of developing strategies to close the gap. As one vice president of human resources for a four-hospital system in the South said: "We are in our infancy of developing an approach to workforce planning and talent planning, including succession planning. Our challenges include competing priorities, human resource consulting capabilities and experience, as well as organizational change agility." ARE YOU UNDERMINING YOUR PATIENT EXPERIENCE STRATEGY? | 5

Articles in this issue

view archives of Roundtables - Are You Undermining Your Patient Experience Strategy?