Issue link: https://beckershealthcare.uberflip.com/i/517590
39 Patient Satisfaction and Safety D ata gained from HCAHPS scores over recent years indicate that the areas patients find most important to their overall experience are changing, according to a report published by Healthgrades. Historically, there was a strong correlation between experience measures and the likelihood a patient would recommend a hospital and rate a facility nine or 10 out of 10. Using HCAHPS data from the 2009 to 2014 Outstanding Patient Experience Award years, Healthgrades found the measures that relate to the overall sat- isfaction of patients is changing, and the overall correlations are declining in strength. Highlighted below are some of the patient experience changes revealed by the Healthgrades report. 1. In 2009 and 2010, the likelihood a patient would recommend a hospi- tal correlated with the "received help as soon as they wanted" measure, but in 2013 and 2014, their recommendations correlated with the "re- ceived information about care after discharge" measure. 2. In 2009 and 2010, patients who said their room was "always clean" were most likely to indicate an overall hospital rating of nine or 10. In 2013 and 2014, higher patient ratings correlated with the "doctors always communicated well" measure. 3. The correlation with the HCAHPS experience measures and a pa- tient's likelihood of rating a hospital nine or 10 or recommending it was lower in rural areas then urban areas. 4. The difference in correlation strength suggests that in rural areas, as- pects of experience captured by the HCAHPS survey are less related to a patient's overall experience and likelihood to recommend a hospital. 5. Patients at non-teaching hospitals value rooms that are "always" quiet at night and "always" clean more than patients at teaching hospitals, who value different aspects, including how well their pain was well controlled, how well staff explained medications and whether staff gave them information about care after discharge. n Trends in Patient Experience Scores: 5 Takeaways By Shannon Barnet Hard to clean and easy to overlook, fabric surfaces are known carriers of germs that can cause disease and distress — both physical and economic— to patients and healthcare facilities alike. Textiles made with PurThread's powerful antimicrobial yarn contribute to your existing infection control procedures by adding a durable and effective solution for fabrics. Prevention is always better than the need for a cure. Stop by Booth 1334, or visit www.purthread.com to view university laboratory studies detailing PurThread's performance against MRSA, CRE, VRE, C. diff., E. Coli., norovirus and many other dangerous bugs on fabric surfaces, even after 100 industrial launderings. The EPA has not yet reviewed any public health claims for PurThread. PurThread's protection extends to fabric surfaces only. POTENTIAL APPLICATIONS SCRUBS LAB COATS BED LINENS PRIVACY CURTAINS TOWELS CLEANING CLOTHS Protection, Pure and Simple. An ounce of prevention is worth a pound of cure. Rigorously Tested, Scientifically Proven EPA Registered Embedded Silver Award-winning Technology The areas patients find most important to their overall experience have changed in recent years