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6
May 2015 Vol. 2015 No. 5 www.BeckersHospitalReview.com
Hospital Review
EDITORIAL
Molly Gamble / Editor in Chief, Becker's Hospital Review
mgamble@beckershealthcare.com
Laura Dyrda / Editor in Chief, ASC Review & Becker's Spine Review
ldyrda@beckershealthcare.com
Carrie Pallardy / Editor
cpallardy@beckershealthcare.com
Heather Punke / Editor
hpunke@beckershealthcare.com
Ayla Ellison / Editor
aellison@beckershealthcare.com
Kelly Gooch / Senior Writer/Reporter
kgooch@beckershealthcare.com
Shannon Barnet / Writer/Reporter
sbarnet@beckershealthcare.com
Elizabeth Earl / Writer/Reporter
eearl@beckershealthcare.com
Brandon Howard / Writer/Reporter
bhoward@beckershealthcare.com
Akanksha Jayanthi / Writer/Reporter
ajayanthi@beckershealthcare.com
Emily Rappleye / Writer/Reporter
erappleye@beckershealthcare.com
Tamara Rosin / Writer/Reporter
trosin@beckershealthcare.com
Anuja Vaidya / Writer/Reporter
avaidya@beckershealthcare.com
SALES & PUBLISHING
Jessica Cole / President & CEO
312-505-9387 / jcole@beckershealthcare.com
Katie Atwood / Vice President of Operations
219-746-2149 / katwood@beckershealthcare.com
Maggie Wrona / Director of Sales/Strategy
847-533-4118/ mwrona@beckershealthcare.com
Sarah Laeuchli / Strategic Account Manager
312-448-9237 / slaeuchli@beckershealthcare.com
Maura Jodoin / Account Executive - Integrated Campaigns
708-822-1786 / mjodoin@beckershealthcare.com
Matt Anderson / Assistant Account Manager
312-448-9245 / manderson@beckershealthcare.com
Ryan Ciepley / Assistant Account Manager
312-448-9243 / rciepley@beckershealthcare.com
Eliza Hinton / Assistant Account Manager
312-929-3493 / ehinton@beckershealthcare.com
Sarah Lohr / Assistant Account Manager
312-448-9234 / slohr@beckershealthcare.com
Ariel Leung / Assistant Account Manager
312-448-9235 / aleung@beckershealthcare.com
Scott Jones / Assistant Account Manager
312-448-9244 / sjones@beckershealthcare.com
Leah Fishbein / Client Strategy/Marketing Manager
312-448-9232 / lfishbein@beckershealthcare.com
Margo Vieceli / Client Strategy Manager
312-448-9241 / mvieceli@beckershealthcare.com
Emma Goodman / HR/Recruiting/Operations Coordinator
312-448-9239 / egoodman@beckershealthcare.com
Meghan Kelleher/ Sales/Marketing and Account Coordinator
312-448-9235 / mkelleher@beckershealthcare.com
Megan McCormack / Ad Operations/Marketing Coordinator
312-448-9246 / mmccormack@beckershealthcare.com
Lauren Groeper / Senior Director of Events
630-639-7595/ lgroeper@beckershealthcare.com
Jessica Miller / Director of Events
847-302-0303 / jmiller@beckershealthcare.com
Natalie Leoni / Content/Operations Coordinator
312-448-9233 / nleoni@beckershealthcare.com
Scott Becker / Publisher
sbecker@beckershealthcare.com
Becker's Hospital Review is published by ASC Commu-
nications. All rights reserved. Reproduction in whole or in
part of the contents without the express written permis-
sion is prohibited. For reprint or subscription requests,
please contact (800) 417-2035 or e-mail sbecker@becker-
shealthcare.com.
For information regarding Becker's ASC Review,
Becker's Hospital Review or Becker's Orthopedic &
Spine Review, please call (800) 417-2035.
@BeckersHR
Becker's
Healthcare
Becker's Hospital
Review
Becker's Hospital
Review
FEATURES
8 Publisher's Letter
10 30 Words That Changed Healthcare Forever — Or At Least For This Year
CXO Roundtable
14 Bringing it Back to the Patient
Leadership & Strategy
19 First 100 Days in Office: The CEO's Guidebook
20 The Advice Nobody Gave Me Before I Became a CEO: 3 Chiefs Weigh In
22 9 of the Most Interesting, Intelligent Entrepreneurs in Healthcare Today
24 American Perceptions on What Shapes Health
25 5 Healthcare Trends Inspired by Millennials
Financial Management
26 Checking In: Financial Updates From 5 Health Systems
26 3 CFOs' Best Practices for Running a Finance Team
28 Hospital-Insurer Disputes: Are Things About To Get Ugly?
32 Should More Health Systems Adopt Zero-Based Budgeting?
Executive Briefing: Population Health Management
35 Why Provider-Driven Care is Best Equipped for Population Health Management
Revenue Cycle
38 The Business Side of Caring
42 5 Thoughts on Revenue Cycle Management
44 What Does the Perfect Hospital Bill Look Like?
Executive Briefing: Practicing Orthopedics in a Bundled World
47 Surviving the 'New Normal' for Orthopedic Practice in 2015
CMO Roundtable
50 The High-Quality Care Conundrum
Executive Briefing: The Value of Specialist Hospitalist Support
55 The Growth of Specialized Hospitalist Programs — A Valuator's Perspective
Physician Affairs
60 The Next Generation ACO: Why CMS is Offering Higher Risks, Higher Rewards
62 Kaiser Permanente's Secret Sauce
64 How Long is the Average Wait at a Physician's Office?
64 14 New Accountable Care, Shared-Savings Agreements
Compensation
66 Taking Pay Cuts: Why Some Executives Leave Money on the Table
68 Male RNs Continue to Outearn Female RNs
68 Where Do Physicians Earn Most?
68 15 Statistics on Health IT Salaries
Executive Roundtable: Tweener Hospitals
70 How Tweener Hospitals Can Achieve Financial Stability
Payer Issues
74 Dignity Health Sets Sights on Insurance Business
74 M&A in Health Insurance Sector Projected to Increase
74 18 Insurers With Most Satisfied Members in Their Region
76 Blue Shield of California Stripped of State Tax-Exempt Status
76 UnitedHealth Profits Rising, Optum Revenues Up: 5 Key Points
Executive Briefing: Hospital Investment Management
79 How Some Health Systems are Keeping Their Investments 'Under Good Watch'
Health IT
82 From Bytes to Budgets: Why Hospital IT Teams are Getting Bigger and Broader
86 Big Hearts of Steel: Can Robots Reduce Work Burden in Hospitals?
88 A Guidebook to MU Stage 3's 8 Objectives
90 The Proposed Rule for MU Stage 3: 9 Things to Know
92 Boston Children's Experiences 6-Day System Outage
92 Responding to IT Failures: A Lesson from Antelope Valley Hospital
93 Becker's Hospital Review CEO Roundtable +
CFO/CIO Roundtable brochure
Executive Briefing: Healthcare Strategy and Design
105 Homeland Security, Ticketless Travel and the
Patient Experience
Executive Briefing: Alleviating Physician Burnout
111 Physician Burnout Extinguishes Physician Engagement
112 Watch Out for These 7 Signs of Physician Burnout
114 Kenneth Kaufman: Healthcare Without Gatekeepers
116 Chuck Lauer: 7 Things CEOs Should Ponder Before
Moving On
117 The Corner Office: Hospital for Special Surgery
CEO Louis Shapiro on the Strength of Independence
118 Hospital & Health System Executive Moves
120 Hospital & Health System Transactions
121 Advertising Index
Letters
to the Editor
Send your letters to the editor,
opinions and responses to:
editorial@
beckershealthcare.com
or Becker's Hospital Review
35 E. Wacker Dr. Suite 1782
Chicago, IL 60601
