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The chief experience officer role has recently
emerged in the hospital and health system
C-suite in organizations across the country —
many of the participants of this roundtable
are the first in their
organization to hold the title.
Healthcare CXOs represent a crucial aspect
of healthcare that is often inadvertently
overlooked: the human component. In an
industry dominated by medical tests,
procedures and a seemingly endless stream
of quantifiable data, it is easy to forget that
those who are being measured are not
merely patients or consumers, but humans
with expectations, emotions and opinions. The
CXO brings this realization to the forefront.
Note: Responses have been lightly edited
for length and clarity.
Participants in the roundtable include:
Bringing it Back
to the Patient
By Tamara Rosin
Adrienne Boissy, MD,
Chief Experience Officer,
Cleveland Clinic
Tom Malasto, Chief Patient
Experience Officer, Community
Health Network (Indianapolis)
Thomas Savides, MD,
Chief Experience Officer,
UC San Diego Health System
Brian Carlson, Director of
Access and Patient Experience,
Vanderbilt University Medical
Center (Nashville, Tenn.)
C H I E F
E X P E R I E N C E
OFFICER
ROUNDTABLE
Lisa Allen, PhD, Chief Patient
Experience Officer, Johns
Hopkins Medicine (Baltimore)
