EXECUTIVE
ROUNDTABLE
Many hospital and health system executives are
in agreement that their role is to serve people,
workers and patients alike.
For healthcare providers, producing positive
outcomes for patients is of the utmost impor-
tance and it is increasingly documented that the
satisfaction of those patients is associated with
workforce matters, such as staffing levels and
nurse satisfaction.
Three healthcare industry executives shared
how they tackle and leverage workforce
management and staffing to produce the
best possible outcomes.
Note: Interviews have been edited for length and clarity.
Aligning Your
Workforce
Strategy With
Patient Outcomes
By Shannon Barnet
Wendie Carlson,
Vice President of Human
Resources at West Tennessee
Healthcare in Jackson
Cyndy Dunlap, RN, CNO of
Baylor Scott & White Health
Central Texas in Waco
Alex Wells, CFO of
El Centro (Calif.) Regional
Medical Center
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