70
12th Annual Spine, Orthopedic and Pain Management-Driven ASC Conference + The Future of Spine - call (800) 417-2035
High patient satisfaction is paramount and ASC
leaders learn to balance satisfaction with efficien-
cy. For example, a center Ms. Johnson worked
with found the time patients were spending in
their PACU was longer than the benchmark for
their specialty. The ASC's DON investigated the
process and obtained feedback from staff and
patients about their experience. She found that
patients were staying longer than necessary be-
cause they were enjoying how the center's staff
cared for them.
"The procedures at the center were getting
backed up because patients were staying too long
in the PACU which impacted the rest of the cen-
ter. Patients could not be brought into preop be-
cause there was no room in PACU for those pa-
tients recovering from their procedure. In turn,
the waiting room became overcrowded due to
the patients who were waiting to be brought into
preop. This led not only to patient dissatisfaction
due to the long waiting time but to surgeon frus-
tration at time delays.
"So the DON brought the staff together to brain-
storm ways to ensure that patients continued to
be happy with their care but also leaving PACU
at the appropriate time." Ms. Johnson reports
that this brought about an improvement in pa-
tient experience. Without the analysis, the prior
process would have remained in place thus per-
petuating a less than optimal business and pa-
tient satisfaction experience. n
Advertising index
Note: Ad page number(s) given in parentheses
Abeo.
info@abeo.com / www.abeo.com/transcription / (888) 281-6187 (p. 61)
Arthrosurface.
info@arthrosurface.com. / www.arthrosurface.com / (508) 520-3003 (p. 21)
ASCOA.
blambert@ascoa.com / www.ascoa.com / (866) 982-7262 (p. 7)
ASCs inc.
jonvick@ascs-inc.com / www.ascs-inc.com / (760) 751-0250. (p. 16, 17)
ASD Management.
rzasa@asdmanagement.com / www.asdmanagement.com / (626) 840-4248 (p. 68)
CareFusion.
www.chloraprep.com/compare / (800) 523-0502 (p. 35)
Constitution Surgery Centers.
www.cscus.net / (860) 667-1815 ext. 334 (p. 34)
DePuy Synthes.
depuysynthesselect@synthes.com / (800) 523-0322 (p. 2)
EVEIA HEALTH Consulting & Management.
nayak@eveia.com / www.eveia.com / (425) 657-0494 (p. 33)
Facility Development & Management.
ehetrick@facdevmgt.com / www.facdevmgt.com / (845) 770-1883 (p. 69)
in2itive.
terbert@in2itive.org / www.in2itive.org / (913) 344-7850 (p. 5)
Interventional Management Services.
info@physiciancontrol.com / www.physiciancontrol.com / (404) 920-4950 (p. 30)
Lumenis.
www.ophthalmic.lumenis.com / (877) 586-3647 (p. 54, 55, 58)
Medivators.
custserv@medivators.com / www.medivators.com / (800) 328-3345 (p. 15)
Meridian Surgical Partners.
bbacon@meridiansurg.com / khancock@meridiansurg.com /
www.meridiansurgicalpartners.com / (615) 301-8142 (p. 51)
Miraca life Sciences.
www.miracalifesciences.com / (800) 979-8292 (p. 4)
National Medical Billing Services.
info@nationalascbilling.com / www.nationalascbilling.com / (636) 273-6711 (p. 14)
Next Services.
www.nextservices.com/AsC / (866) 362-6398 (p. 22, 36, 49, 71)
Olympus.
www.medical.olympusamerica.com / (866) 888-1915 (p. 9, 12, 13)
SOIX.
www.soix.com / (877) 602-0156 (p. 25, 27)
Source Medical.
info@sourcemed.net / www.sourcemed.net/7917 / (866) 687-2300 (p. 18)
SMP.
info@smpsd.com / www.smpsd.com / (605) 444-8207 (p. 62)
Surgery Partners.
Businessdevelopment@surgerypartners.com / www.surgeryPartners.com / (888) 668-2633 (p. 52)
Surgical Notes.
sales@surgicalnotes.com / www.surgicalnotes.com / (800) 459-5616 (p. 3)
Tru-D.
www.tru-d.com / (800) 774- 5799 (p. 29)
VMG health.
jnickerson@vmghealth.com / www.vmghealth.com / (214) 369-4888 (p. 72)
ADVERTISER
12th Annual Spine,
Orthopedic and Pain
Management-Driven
ASC Conference +
The Future of Spine
June 12-14, 2014 • Chicago
To learn more or register, visit
www.beckersasc.com/beckers
or call (800) 417-2035
132 Sessions •168 Speakers
63 Physician Leaders
28 CEOs
Keynote Debate:
Former U.N. Ambas-
sador & Republican
Diplomat John Bolton
Former Six-Term
Democratic Governor of
Vermont Howard Dean
