Becker's Hospital Review

48 CIO / HEALTH IT How digital kiosks are delivering ROI at Boston Medical Center By Giles Bruce Digital kiosks have helped Boston Medical Center Health System serve more patients and more easily meet regulatory requirements. e health system started installing iPads for patient check-ins last year across inpatient and outpatient departments. "Patients are experiencing this form of automation all throughout their daily lives on an ongoing basis," Joy Brown, senior vice president and chief digital information officer at Boston Medical Center Health System, told Becker's. "So when they interact with us as a hospital system, our goal, when we bring digitization to them, is to give them a very similar experience." e return on investment includes freeing up time for more appointments, increasing focus on care quality rather than administrative work, and efficiently ensuring patients are signing care consent forms. Boston Medical Center is also more simply gathering social information about patients for value-based care and other programs. "Physicians and patients are extremely excited about it, and primarily because it allows them to have the same expectations they do outside of healthcare," Ms. Brown said. "We expect a fast pace, we expect an ease of user experience, and then we ultimately expect the services that follow behind it to have the same themes, and we are getting confirmation from patients and physicians that we've met that expectation." Boston Medical Center is taking a phased approach to the rollout, working to serve its large non-English speaking population by ensuring the language and translation features of the iPads are optimized. e kiosks are just one part of what Ms. Brown dubbed Boston Medical Center's "digital journey," which will also include AI for clinical documentation, care insights, regionalization, length of stay, denials reduction, and sepsis detection. "We're looking across what I'll call the 'value chain' of that experience, and identifying opportunities for the use of AI, the use of automation, and then, of course, reducing any friction that care providers or patients experience," she said. n 8 health systems earn 2025 CIO 100 Awards By Giles Bruce E ight health systems were named 2025 CIO 100 Award winners for having the top IT leadership across industries. After reviewing submissions, CIO picks the top 100 organizations that "drive innovation, transformation and business success through technology," said Elizabeth Cutler, content director of the CIO 100 Symposium & Awards, in a March 24 news release. Here are the health systems that made the list: AdventHealth (Altamonte Springs, Fla.) Atlantic Health System (Morristown, N.J.) Corewell Health (Grand Rapids and Southfield, Mich.) Emplify Health (Green Bay and La Crosse, Wis.) Enloe Health (Chico, Calif.) Main Line Health (Radnor Township, Pa.) Stanford Health Care (Palo Alto, Calif.) University of Miami Health System n Optum Health regional CIO exits By Laura Dyrda R odney Plante recently exited his role as senior vice president and CIO of Optum Health – Care Delivery in the Midwest and Mid-Atlantic regions, according to a LinkedIn post. "After five impactful years with Optum/UHG, I packed up my Manhattan office this week to prepare for a change. Change can sometimes be intimidating, but it's an essential part of our growth. Embracing new challenges and stepping out of our comfort zone allows us to develop new skills, gain fresh perspectives and if we're fortunate, become better versions of ourselves," he wrote in the post. Prior to becoming a regional CIO, Mr. Plante was the vice president and CIO of Optum's ProHealth Care and Riverside Medical Groups. He also spent time as assistant vice president of business development technology at Northwell Health in New Hyde Park, N.Y., and senior director of IT operations and Epic project director at Hospital for Special Surgery in New York City. Mr. Plante said he was grateful for the opportunity to work at Optum Health and urged others to "take risks!" "By pushing boundaries, challenging the status quo and striving for positive influence, we can lead towards a better world…for our patients and ourselves," he wrote. n

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