Issue link: https://beckershealthcare.uberflip.com/i/1533298
15 Executive Briefing 2 EXECUTIVE BRIEFING To assess readiness and needs in this realm, healthcare leaders should ask themselves six key questions: 1. What specific challenges has your organization faced, or will likely face, in tracking and managing PSSM readiness? 2. How has technology supported or hindered your ability to improve patient safety in the past? Will that same technology assist with PSSM compliance? 3. What role do you see for data-driven insights in improving patient safety outcomes? 4. How will your organization obtain and sustain full compliance with the PSSM mandate? 5. What tools will executives have to understand the current state, ongoing work effort and future gaps in achieving a robust and compliant structure for patient safety? 6. For system leaders, how will you identify local gaps across the system and share best practices between facilities? How staff engagement drives compliance While technology provides the tools to simplify PSSM readiness, the voices of front-line staff offer the insights necessary to make these tools effective. Mr. Nair said his clients consistently emphasize the value of engaging their teams in the safety process. "Staff feedback is the heartbeat of safety culture," Mr. Nair noted. "It's not enough to have systems in place; you need to know how they're working in practice. That's where our clients excel — by making staff engagement a priority." Leaders should consider four key questions to foster meaningful staff engagement: 1. How do you involve front-line staff in shaping your safety initiatives? 2. What mechanisms do you use to gather and act on staff feedback? 3. Can you share an example of how staff insights led to a meaningful safety improvement? 4. How are your safety culture feedback metrics being leveraged to assess the efficacy of your safety and reliability improvement efforts? Building credibility through innovation Beterra's successful client partnerships are rooted in leveraging and adapting technology to simplify improvement for leaders of all levels. The platform not only addresses immediate compliance needs but also equips organizations for long-term success. "Our goal is to be a partner in patient safety," Mr. Baily said "We don't just provide tools; we provide insights, support and a pathway to sustained improvement." For healthcare administrators and leaders, PSSM represents both a challenge and an opportunity. By embracing technology to streamline processes and engaging staff to provide actionable feedback, organizations can not only achieve compliance but also build a culture of safety that endures. PSSM readiness positions organizations as leaders in a healthcare landscape where safety outcomes are tightly linked to payment structures and public reporting. It's a collaborative effort, requiring innovation, dedication and a steadfast commitment to patient safety. By investing in scalable technology that ensures systems can evolve with safety goals, prioritizing a culture of feedback that engages staff regularly, using data-driven insights to plan and react in real-time, and collaborating with organizations like Beterra, providers can set new standards in the pursuit of excellence. "At Beterra, we prioritize client centricity by aligning every business decision with the goal of empowering our clients to achieve measurable outcomes," Mike Heckman, president of Beterra, said. "Our success is a reflection of their success, and we are dedicated to being a trusted partner in their journey toward safety and compliance excellence." Beterra Health is a healthcare safety, quality, and compliance company empowering leaders through technology. Beterra's technology platform streamlines complex safety, quality, and compliance operations for leaders across all healthcare organizations. Our solutions elevate organizational risks and simplify leadership actions at scale through organizational feedback, quality and safety improvement programming, and compliance monitoring. We serve health systems, physician practices, retail clinics, community pharmacies and ambulatory surgical centers. 2025_Jan_Beterra_EB.indd 2 2025_Jan_Beterra_EB.indd 2 22/01/2025 11:15 22/01/2025 11:15