Becker's ASC Review

9 EXECUTIVE BRIEFING EXECUTIVE BRIEFING "Oftentimes, we're able to offer new and CPO products side by side for a long period of time," Mr. Doyle said. "That allows ASCs to decide what's most important to them and access the appropriate tools for their clinical needs." When ASCs buy CPO equipment from Olympus, they gain a partner While price, durability and quality are key considerations when purchasing CPO equipment, post-sale support and service are also essential to have years of effective product use. "It's important for ASCs to ask whether the supplier provides service and repair options so equipment can be maintained in good working order," Mr. Doyle said. "This can provide confidence that ASCs can maximize their uptime." In some cases, the origin of equipment purchased from third-party vendors can impact repairs. It is important to understand what is being purchased when working with a non-OEM company to purchase a product, so that you can avoid issues such as purchasing a product that could be stolen or a model that was obtained from a country outside of the U.S., as these models may be different from the model that received 510(k) clearance from the FDA in the U.S., which may result in future challenges for product repairs and service." Olympus has a number of employees in the field, from service technicians to field engineers, clinical specialists and endoscopy support specialists who assist customers in the care, handling and reprocessing of products. Olympus' trained service technicians understand the latest product technology, as well as how to keep products in top working condition. "At any location, there are likely Olympus field employees within a relatively short drive who can help keep an ASC up and running smoothly," Mr. Doyle said. "We are there to help organizations get access to ongoing professional training and other services." Olympus service agreements are structured to maintain clinic uptime and protect equipment investments Whether an ASC purchases new or CPO equipment, an Olympus service agreement is structured to provide clinic uptime, budget stability and satisfaction. "Procedural uptime is critical for ASCs that are performing high-volume procedures," Mr. Singh said. "A service contract can reduce repair turnaround times because organizations don't have to generate a purchase order or obtain approvals for every repair." In addition, Olympus service contract customers have access to Olympus' extensive loaner pool of more than 5,000 units. Another benefit that comes with a customer having a service contract with Olympus is that Olympus' endoscopy support specialists are available to contracted customers to help an ASC track repairs; provide on-site education on proper equipment reprocessing and care to reduce repairs; and offer tools to monitor and manage the service contract. For customers who purchase a CPO endoscope, Olympus is currently offering a CPO Plus service promotion for specific scope models, which includes an 18-month service contract. "Customers can experience the quality and performance of a CPO scope, while being protected with an 18-month service contract that covers any necessary covered repairs." Mr. Singh said. Olympus CPO equipment provides ASCs with the opportunity to save money without compromising product quality, warranty, training, education, or the ability to enter into an agreement for Olympus' loaner programs and service agreements. "There can be peace of mind knowing that the equipment parts, repairs and post-sales service offered by Olympus are consistent with what customers receive when buying new equipment" Mr. Doyle said. "When you buy CPO from Olympus, you get more than a product; you gain Olympus as a partner." 2 At Olympus, we are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit www.olympusamerica.com LCR52493V01 2024_June Olympus EB_v2.indd 3 2024_June Olympus EB_v2.indd 3 21/06/2024 17:11 21/06/2024 17:11

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