Issue link: https://beckershealthcare.uberflip.com/i/1521114
56 HEALTHCARE NEWS 56 Health systems are evaluating AI beyond dollar signs By Naomi Diaz W hen it comes to evaluating the return on investment for AI initiatives, hospitals and health systems assess whether they lead to improved patient outcomes, patient experience and operational efficiency rather than measuring it only in dollars. is is because measuring AI's hard savings is difficult, Renton, Wash.-based Providence's CIO, BJ Moore, told Becker's. "It's tough as a CIO to measure the actual hard savings," he said. "But the tangible savings are what we're seeing — reducing burnout and reducing turnover — you can't put a price on that. So we're just looking at where we can tangibly measure some productivity benefit, but we're not really focused on assigning a dollar amount to that." Providence has developed several AI tools that are showing promise. Its generative AI-powered chatbot, Grace, has lowered the number of messages patients send to physicians by 30%, according to Mr. Moore. is outcome is the real tangible savings from artificial intelligence. Seattle Children's is taking a similar approach to measuring artificial intelligence ROI. Clara Lin, MD, associate vice president and chief medical information officer at the health system, told Becker's that revenue is not its only goal. "If we can outline the human impact to our patients, the human impact to our employees or workforce, then we are demonstrating to the stakeholders that this matters," she said. At Cleveland Clinic, measuring artificial intelligence ROI also comes with ensuring that any AI initiatives lead with a value proposition. For example, Rohit Chandra, PhD, the health system's chief digital officer, told Becker's that before embarking on AI projects, Cleveland Clinic asks questions such as, can I improve patient care with this? But the health system is also giving itself breathing room for exploring AI. "For mature technologies, Cleveland Clinic can make an ROI case in three to nine months," he said. "But for AI-powered projects, we are allowing ourselves that runway for exploration and risk taking knowing that some hypotheses will bear out more than others. We know that the ROI case may take longer, but directionally we have to have the belief that it's going to help." n NEW YORK CITY'S PREMIER MEDICAL BUILDING YOUR NEXT AMBULATORY SURGERY CENTER LOCATION UPPER EAST SIDE BETWEEN PARK AND LEXINGTON AVENUES CAN BE MADE ARTICLE 28 COMPLIANT CONTIGUOUS BLOCK OF 84,000 SF AVAILABLE FULL FLOORS OF 12,303 SF IDEAL FOR A FOUR-OPERATING ROOM SURGICAL SUITE NEW PREBUILT MEDICAL SUITES AVAILABLE BUILDING-WITHIN-A-BUILDING POTENTIAL WITH BRANDING OPPORTUNITY 24/7 ATTENDED LOBBY Real estate agents affiliated with The Corcoran Group are independent contractors and are not employees of The Corcoran Group. Equal Housing Opportunity. The Corcoran Group is a licensed real estate broker located at 590 Madison Ave, NY, NY 10022. All information furnished regarding property for sale or rent or regarding financing is from sources deemed reliable, but Corcoran makes no warranty or representation as to the accuracy thereof. All property information is presented subject to errors, omissions, price changes, changed property conditions, and withdrawal of the property from the market, without notice. All information furnished herein is deemed reliable and is submitted subject to errors, omissions, change of terms and conditions, and prior sale, rental or withdrawal without notice. We do not represent or guarantee the accuracy of any information and are not liable for any reliance thereon. The information contained in this electronic message is confidential. If the reader of this message is not the intended recipient, you are hereby notified that any use or distribution or reproduction of this communication is prohibited. PAUL WEXLER JOSEF YADGAROV LICENSED ASSOCIATE REAL ESTATE BROKERS 212 .836 .1075 HEALTHCARE-PROPERTIES.COM 110 EAST 60TH STREET SCAN HERE