Issue link: https://beckershealthcare.uberflip.com/i/1491534
16 QUALITY IMPROVEMENT & MEASUREMENT How 3 health systems promote nurse civility By Mariah Taylor T he Joint Commission is working to change the way unprofessional issues are communicated between nurses using a report system and trained peer messengers. A study, published in e Joint Commission Journal on Quality and Patient Safety, evaluated the feasibility and fidelity of a reporting system called Co-Worker Observation System (CORS) to address disrespectful behavior among staff nurses. CORS has been previously used among physicians and advanced practice providers, according to the Jan. 3 release from e Joint Commission. CORS was implemented at three academic medical centers — Keck Medicine of the University of Southern California in Los Angeles, University of Iowa Health Care in Iowa City and Vanderbilt University Medical Center in Nashville, Tenn. — and received reports from Sept. 1 2019, to Aug. 21, 2021. A total of 590 reports of unprofessional behavior were submitted across the three organizations. Each report was screened through natural language processing soware and referred to a trained peer messenger to share the observations with the nurse. Most reports included more than one instance of unprofessional behavior, totaling 1,387 instances: • Clear and respectful communication — 48.8 percent • Responsibility — 33.3 percent • Appropriate medical care — 6.8 percent • Professional integrity — 5.9 percent • Report of concern/possibly egregious — 5.2 percent Researchers said the study shows CORS can be implemented with staff nurses when there is adequate nursing infrastructure. n All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet. This material is intended for health care professionals. Distribution to any other recipient is prohibited. ASC Solutions may not be available in all regions; contact your local Zimmer Biomet representative for more information. Check for country product clearances and reference product specific instructions for use. ©2023 Zimmer Biomet A0189.1-US-en-8.375x5.25-Issue Date-2023-01 Personalized strategy and tailored solutions to optimize your ambulatory surgery center driving profitability and maximizing efficiency. Scan to learn more about ASC Solutions. D I G I TA L TE CH N O L O G I ES & RO BO T I C S D I G I TA L TE CH N O L O G I ES & RO BO T I C S D I G I TA L TE CH D I G I TA L TE CH N O L O G I ES & RO BO T I C S ZIMMER BIOMET ASC Solutions Results You Can Measure. A Partnership You Can Trust.