Becker's Hospital Review

88 WOMEN'S LEADERSHIP 15 women on the move in healthcare By Nika Schoonover T he following executive moves made by women have been reported by or shared with Becker's since Aug. 19. 1. Rebecca Beck was appointed CEO of Holston Valley Medical Center and Indian Path Community Hospital, both in Kingsport, Tenn., part of Johnson City, Tenn.-based Ballad Health. 2. Joanna Conley was named CEO of Doctors Hospital of Augusta (Ga.). 3. Roshy Didehban was named chief administrative officer of Mayo Clinic in Arizona, based in Phoenix. 4. Jennifer Eslinger was named COO of Rochester (N.Y.) Regional Health. 5. Melissa Haines was selected as the director of operations at Statesville, N.C.-based Piedmont HealthCare. 6. Lydia Jumonville was named interim president and CEO of Salt Lake City-based Intermountain Healthcare. 7. Heather King was selected to be president and COO of Bolivia, N.C.-based Novant Health Brunswick Medical Center. 8. Beth Matish was named CEO of Johnston-Willis Hospital in Richmond, Va., part of Nashville, Tenn.-based HCA Healthcare. 9. Morgan May, DNP, was appointed chief nursing officer of Ballad Health's southern region. 10. Bobbie Murphy, MSN, was named chief nursing officer of Ballad Health's northern region. 11. Keisha Mullings-Smith was selected as the new vice president and chief experience officer at University of Chicago Medicine. 12. Charlotte Rankin, BSN, RN, was named chief nursing officer and COO at Abrazo Scottsdale (Ariz.) Campus and Abrazo Cave Creek (Ariz.) Hospital. 13. Henrietta Skeens was named CFO of UP Health System- Marquette (Mich.). 14. Amy Smith was appointed as chief people officer at Berkeley Heights, N.J.-based Summit Health. 15. Nancy Susick, RN, was named the new COO for acute and post- acute services at Southfield, Mich.-based Beaumont Health. n Companies with female CEOs use different words to describe women, study finds By Alexis Kayser C ompanies with female CEOs often speak about women differently, a recent study found. The study, published in February in the journal Proceedings of the National Academy of Sciences, studied 43,000 public documents produced by S&P 500 companies from 2009 to 2018. The results showed that organizations directed by females were more likely to describe women as having personal agency, using words such as "effective," "independent" and "determined." Seventy three percent of female-headed organizations saw these types of descriptions, while that was the case for less than one-third of male-headed organizations. Though the language surrounding women became more authoritative at these companies, their CEOs' likability was not affected, the study noted. They were described as communal leaders, while also being described as powerful. n Female executives bring better customer relationships, financial performance: study By Alexis Kayser F emale executives are more likely to focus on customer relationships, thus bettering their company's financial performance according to a recent study published in the Journal of Marketing. The study, conducted by the American Marketing Association, examined trends in 389 Fortune 500 firms over six years. The results showed that female executives are more oriented toward customer relationships than their male counterparts and in turn discuss customers more in the C-suite. As a result, the whole team directs their focus on customers, leading to better financial performance in the long run as customer satisfaction increases. The relationship between female leaders and customer orientation varied across industry and C-suite composition. For example, it decreased 17 percent in industries with frequent technological shifts and unpredictable customer preferences, but increased 80 percent for companies with a high concentration of women on their boards. n

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