Becker's Hospital Review

34 CEO / STRATEGY CEOs lean into 'dog-fooding' By Georgina Gonzalez S ome companies are encouraging their staff and leadership teams to get their hands dirty by "dog-fooding," a term that refers to testing your own products and working on the front-lines, the Financial Times reported May 2. The food delivery company DoorDash has created an employee program called WeDash, which requires all salaried employees to make a certain amount of DoorDash deliveries per month to get closer to the customer ex- perience. This includes the co-founder of the app, Andy Fang, who says the program embodies the company's values of being "customer-obsessed". On New Year's Eve every year, John Zimmer, the co-founder and president of Lyft, drives for the ride hailing service, picking up and dropping off cus- tomers. Brian Chesky, the CEO and co-founder of Airbnb, also stays in rent- al properties every few weeks. While this connection to customers helps leaders understand the realities of their product, others argue it only provides a slight glimpse of their front- line workers' experiences. "I personally would argue anything you can do to get closer to your cus- tomer in any way, shape or form is great," Jennifer McFadden, associate director of Yale School of Management, told the Financial Times. "I do think that does help you build empathy with your end user, but you really can't understand that role unless you jump in, your salary is dependent on it, you are feeding your family based upon that salary, you're working 14-hour days." n Companies should brace for a culture of quitting By Georgina Gonzalez O rganizations should prepare themselves for a continuation of quits as a new culture of quitting becomes the norm as the annual quit rate stands to jump up nearly 20 percent from annual pre pandemic levels, according to Gartner. The pre pandemic average for quits stood at 31.9 million, but that figure could rise to 37.4 million this year, said executive consultancy Gartner in an April 28 news release. "An individual organization with a turnover rate of 20 percent before the pandemic could face a turnover rate as high as 24 percent in 2022 and the years to come," Piers Hudson, senior director in the Gartner HR practice said in the news release. "For example, a workforce of 25,000 employees would need to prepare for an additional 1,000 voluntary departures." The reason for the likely increase in quits is new flexibility in work arrange- ments and employees' higher expectations, according to Gartner. A mis- alignment between leaders and workers is also contributing to the attrition. "Organizations must look forward, not backward, and design a post-pan- demic employee experience that meets employees' changing expectations and leverages the advantages of hybrid work," said Mr. Hudson. n 16 top hospitals, health systems for diversity By Kelly Gooch D iversityInc included 16 organizations on its 2022 list of top hospitals and health systems for diversity. e top hospitals and health systems specialty list is included in DiversityInc's annual "Top 50 Com- panies for Diversity" ranking, which recognizes companies that hire, retain and promote women, minorities, people with disabilities, LGBTQ+ in- dividuals and veterans. The 2022 Top 50 list, released May 4, is based on corporate survey submissions from 1,700 com- panies in 28 industries. Companies must have at least 750 U.S. employees to be considered for the list. Diversity is scored on six key areas: leadership accountability, human capital diversity metrics, talent programs, workforce practices, supplier di- versity and philanthropy. Companies considered for the top hospitals and health systems list identi- fy themselves as "healthcare and social assistance" using the North American Industry Classification System. More information about the methodology is available here. e 16 top organizations on the hospitals and health systems list are: 1. Northwell Health (New Hyde Park, N.Y.) 2. Cleveland Clinic 3. Mayo Clinic (Rochester, Minn.) 4. Hackensack Meridian Health (Edison, N.J.) 5. Mount Sinai Health System (New York City) 6. City of Hope (Duarte, Calif.) 7. NYU Langone Health (New York City) 8. Jefferson Health (Philadelphia) 9. Henry Ford Health (Detroit) 10. OhioHealth (Columbus) 11. Baylor Scott & White Health (Dallas) 12. NewYork-Presbyterian (New York City) 13. Seattle Children's Hospital 14. H. Lee Moffitt Cancer Center & Research Insti- tute (Tampa, Fla.) 15. Yale New Haven (Conn.) Health System 16. DaVita Kidney Care (Denver) n

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