Issue link: https://beckershealthcare.uberflip.com/i/1465061
38 Executive Briefing To strengthen clinical communication, it's important to look at both workflows and outcomes. As Dr. Mena noted, "Which workflows will impact the outcomes that you're looking for? Do you want to improve patient care? If so, then you must define the workflows that will improve patient care. That may be reducing delays in care, avoiding unnecessary utilization of hospital resources or decreasing morbidity and mortality." When health systems implement a clinical communications platform with the right scheduling system, it's possible to build stroke or acute myocardial infarction teams to decrease the time required to care for patients and reduce morbidity and mortality. It is also possible to connect patients more effectively with their primary care physician's office, so they don't have to go to the emergency department. This prevents unnecessary utilization of hospital resources. "By implementing a clinical communications platform, there are countless workflows that we can address and improve," Dr. Mena said. When selecting a communications platform, assemble a team to consider the clinical perspective One key to implementing a communications platform that will benefit clinicians is creating a team that will view the solution from a holistic point of view. "It's not just about finding a solution to one specific problem. You need to look at the clinical workflow as a whole," Dr. Mena said. Once an organization has formed its selection team, it can then begin the process of finding the right clinical communications solution. It's crucial that the system connect with text messaging and voice calls. It also must connect with the health system's scheduling system and support role-based communication. That will help identify the right people at the right time. "When we build teams in healthcare, the schedules are very complex," Dr. Mena said. "You need a comprehensive clinical communications platform that understands how to route the right information to the right person. That's what you must look for and that's what we offer at symplr." n "By implementing a clinical communications platform, there are countless workflows that we can address and improve." "It's not just about finding a solution to one specific problem. You need to look at the clinical workflow as a whole." "You need a comprehensive clinical communications platform that understands how to route the right information to the right person. at's what you must look for and that's what we offer at symplr." symplr is the leader in enterprise healthcare operations software and services. For more than 30 years and with deployments in 9 out of every 10 U.S. hospitals, symplr has been committed to improving healthcare operations through its cloud-based solutions, driving better operations for better outcomes. Our provider data management, workforce management, and healthcare governance, risk management, and compliance (GRC) solutions improve the efficiency and efficacy of healthcare operations, enabling caregivers to quickly handle administrative tasks so they have more time to do what they do best — provide high-quality patient care. Learn how at www.symplr.com. Do you want to improve patient care? If so, then you must define the workflows that will improve patient care. at may be reducing delays in care, avoiding unnecessary utilization of hospital resources or decreasing morbidity and mortality." Dr. Angel J. Mena, MD, Chief Medical Officer, symplr Clinical Communications