Issue link: https://beckershealthcare.uberflip.com/i/1424600
61 CIO / HEALTH IT into local communities. In order to accomplish these goals, we relied on the automa- tion and scalable possibilities technology could offer. Over the past year, Texas Children's employees worked in partnership to enable of- fering online appointments, telehealth video visits, electronic questionnaires and e-check in — improving our patient's flexibility and choice of how they receive lead- ing quality care. We further achieved the goal of expanding the vaccine into local communities by enabling pop-up sites at local schools, churches, and community sites by enabling pop-up cellular network locations, connecting care workers back to our global Epic EHR for registration, documentation and consent. Vaccine sites were able to be set up and torn down in less than 24 hours and most sites were able to offer 1,000+ vaccines per day. e leadership and partnership with operations and technology allowed Texas Children's to connect with and support the community in mass-scale in record times and numbers, furthering our mission to provide leading care for children and women. Eric Goodwin. Vice President and CIO at Universal Health Services (King of Prussia, Pa.). We are excited to continue optimizing our nurses' experience using our EMR. With the significant demands on each nurse's time during this unprece- dented pandemic, our clinical informatics team has worked to make the EMR easier to use and more efficient for nursing. Our front-line nurses and nursing councils were instrumental in providing input and suggestions to drive a more efficient user experience. Multiple optimization projects have streamlined system use and reduced time in the EMR per patient. For example, time spent by nurses on documentation tasks in the EMR has now decreased by over 30 percent since 2019. n CIOs turning to talent-facing execs to deliver a hybrid workforce By Hannah Mitchell T o succeed in a hybrid workforce, CIOs are turning to talent- facing executives to develop policies and procedures for an inclusive and engaging work environment, according to a Sept. 21 report by The Wall Street Journal. Five things to know: 1. Adam Stanley, CIO and chief digital officer at Cushman & Wakefield, a commercial real-estate firm, told the Journal that CIOs have had to partner with chief people officers to embed a good work culture into a remote workforce. Mr. Stanley said CIOs had to also work with leaders to uncover the effect remote and hybrid work has on employees. 2. "Suddenly, we were being asked questions around things like: How much were managers talking to their employees? And how much inter- action were we seeing? And how do you measure productivity of people working at home?" Mr. Stanley said. 3. Tech leaders need to be better business leaders and anticipate the needs of their organizations. "You have to really think about all of those interactions that you do," Mr. Stanley said. "And re-architect your pro- cesses, re-architect the way you work together. And really think about what it would mean if someone is permanently remote." 4. CIOs must ensure employees are accommodated and that employees are having the same immersive experiences they would have in person, Archana Deskus, CIO of Intel, told the Journal. Ms. Deskus said these solu- tions involve more than technology. 5. Forward-thinking companies have their CIOs and human resourc- es teams develop training programs and policies that support hybrid work and make it easy for employees to work from home, Shobhana Ahluwalia, CIO of Peloton Interactive, told the Journal. n 12 things to know about the biggest EHR vendors By Marcus Robertson D espite the COVID-19 pandemic wreaking havoc on hospital opera- tions, EHR purchasing activity saw an uptick in 2020. Epic, for example, saw its most successful year since 2015, when the company landed contracts with 144 hospitals, according to KLAS Research's May "U.S. Hospital Market Share 2021" report. Here are 12 things to know about the EHR market and top vendors: 1. KLAS named Epic its 2021 Best in KLAS Overall Software Suite, the 11th year in a row the company has earned the distinction. 2. More small standalone hospitals switched to Cerner than any other EHR company. Nineteen hospitals inked contracts with Cerner, while Meditech landed nine. CPSI, Epic and Azalea Health landed seven, four and two, respectively. 3. CPSI lost 22 hospital contracts, 20 of which were competitive — that is, those hospitals switched from CPSI to other EHR companies because of a new contract. The remaining two CPSI losses were from EHR standardization of single hospitals within larger health systems. 4. Cerner suffered the most contract losses with 59 — 51 of which were competitive, with the remaining eight coming from health system standardization. 5. Epic lost only three hospital contracts in 2020, all of them from standardization efforts stemming from deals like mergers and acquisitions. EHR companies ended 2020 with the fol- lowing number of contracted hospitals: 6. Epic: 1,713 7. Cerner: 1,354 8. Meditech: 901 9. CPSI: 503 10. Allscripts: 271 11. Medhost: 179 12. Azalea Health: 26 n