Becker's Hospital Review

71 CIO / HEALTH IT Verizon launches new telehealth platform: 6 things to know By Katie Adams V erizon on April 5 rolled out BlueJeans Telehealth, a tele- health platform that claims to simplify patients' experiences, in- crease access to care and expand the reach of telehealth services available. Six details: 1. Verizon said the platform's design focuses on ease of use. It offers pa- tients an optional pre-visit medical condition survey and onboarding materials that their providers can customize to best educate them, re- sulting in reduced time in the virtual waiting room. 2. The platform allows patients to meet their providers through a desktop or mobile browser, as well as the BlueJeans app. 3. Visits are embedded directly within providers' existing EHR workflows. 4. BlueJeans Telehealth is powered with Dolby's voice audio platform, and it has partnered with medical interpreter services to make its vir- tual visits available in more than 200 languages and provide transcription and closed captioning. 5. The platform's security controls in- clude encryption, locked meeting, privacy checks, fraud detection and controls for access and moderators. 6. BlueJeans Telehealth became available for health systems to adopt in May. Health systems that already use BlueJeans, Verizon's broader cloud-based video conferencing service, for healthcare include Phil- adelphia-based Penn Medicine, Children's Hospital of Philadelphia and the University of Louisville (Ky.) School of Medicine. n Cleveland Clinic, IBM launch healthcare AI discovery center: 4 details By Jackie Drees C leveland Clinic and IBM formed a 10-year partnership to create a joint accelerator center to advance healthcare discoveries using artificial intelligence and cloud computing technologies, the organizations said March 30. Four details: 1. IBM will install its first private sector, on-premise quantum computing system in the U.S. at Cleveland Clinic. 2. IBM also plans to install its first 1,000 qubit quantum system at a private data center in Cleveland in the next few years. 3. Cleveland Clinic and IBM expect their partnership to support research and clinical infrastructure for big data medical research, patient care discoveries and new ways to approach public health threats such as the COVID-19 pandemic. 4. Through the Discovery Accelerator, Cleveland Clinic and IBM researchers will use advanced computational technology to create and analyze data that supports the health system's new Global Center for Pathogen Research and Human Health. These areas include genomics, population health and clinical applications. n Supporting the 'anywhere employee': How CIOs are approaching the hybrid workplace By Jackie Drees A s businesses begin approaching the process of returning to physical work spaces, CIOs are rethinking the technologies that have powered their organizations over the past year and how to make employees comfortable in a hybrid workplace, e Wall Street Journal reported. "e office is really not going to be a place for solitude email," PepsiCo Global CIO Seth Co- hen said, according to the April 12 report. "It's going to be more of a place for collaboration." Like Mr. Cohen, many CIOs are approaching physical offices as a place to go for employees whose life circumstances don't allow them to work remotely, as well as in-person client meet- ings. Tasks that require individual concentration can then be handled from home. With this shi in the workplace, IT leaders are thinking about how to support innovation in a hybrid world, said John-David Lovelock, chief forecaster at Gartner, adding that, "It's now moving to more about what the new 'anywhere employee' is going to look like." Technologies that promote collaboration and feelings of inclusiveness among employees, regardless of their location, are becoming even more vital for organizations, said Archana Rao, CIO at Australian business-productivity soware maker Atlassian. One fix Atlassian has implemented is a companywide mandate requiring employees in shared spaces to tune in to video meetings from separate computers, even if they are in the physical office, so that remote workers don't feel le out. At PepsiCo, Mr. Cohen is leading a team to explore the use of advanced analytics to deter- mine insights such as whether people are using conference rooms. Having real-time data will help the company, which has 120,000 employees in the U.S., repurpose rooms based on employee needs, he told the Journal. n

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