Becker's Hospital Review

35 INNOVATION Peter Kung, former senior vice presi- dent and chief innovation officer, SCL Health (Broomfield, Colo.): Take and leverage the great things about your EHR and extend that to a higher layer — where you can create, combine non-EHR fea- tures and drive the unique experiences you want your patients to have. For exam- ple, companies like Amazon and Walmart both have apps where you can buy many of the same products, including common shopping capabilities such as the shop- ping cart, check out, taking a credit card and delivery options. e difference is that Amazon is combining distinct and 'table stake' features in a way of delivering a unique value proposition: making the online experience 10 times better than the in-store experience. Manoja Lecamwasam, system vice pres- ident of intellectual property, life sci- ences & device and strategic innovation at CommonSpirit Health (Chicago): I think one of the biggest issues of hav- ing precision medicine or personalized medicine in sequencing and genomics in community hospitals like we are serving is that it's always happened at research in- stitutions or it has been experimental in research. But 80 percent of care happens within the communities and the interac- tion between the physicians and the pa- tients is the most important act in health- care and it needs to get to that interaction, and the way that happens is community hospitals and non-academic hospitals and medical centers start to look at these in- novations and incorporate that into care. Kathy Azeez-Narain, chief digital of- ficer, Hoag Hospital (Newport Beach, Calif.): While EHR technology is a capa- ble platform and it delivers what it needs to from a medical record perspective, I would say one gap that they need to tack- le is applying human interaction design to the product. e experience still feels like it's coming from a technology place and not necessarily the person using it. It definitely gives providers easy access to critical information but from the patient/ consumer lens it has gaps. Tony Ambrozie, senior vice president and chief digital officer, Baptist Health South Florida (Miami): Technology must work for our customers, not the other way around. Start with the customer — needs, services, experiences and interactions — and walk back to what the technology needs to be and how it would work and work well. Customer engagement really requires being where the customer is and wants to be. n Highmark, Google Cloud sign 6-year partnership deal: 5 details By Laura Dyrda H ighmark Health, the parent company of Pittsburgh-based Allegheny Health Network, entered into a strategic partnership with Google Cloud for its technology-driven healthcare model, Living Health. Five things to know: 1. The partnership, announced Dec. 17, will develop a secure and scalable plat- form on Google Cloud and apply advanced analytic and artificial intelligence capabilities to Highmark's clinical and technology capabilities. Highmark aims to further digitally engage patients to proactively manage their own health and develop personalized health plans with Living Health. 2. Highmark will control access and use of the patient data, meeting organiza- tional privacy controls and governance. The partners also created a joint High- mark Health-Google Cloud Data Ethics and Privacy Review Board. 3. The partnership will bring 125 new jobs in applications development, cloud- based computing architectures, analytics and user experience design to Highmark Health. 4. Highmark talked to several big tech companies before choosing Google Cloud as a partner, according to Executive Vice President and COO Karen Hanlon. 5. Highmark will use Google Cloud Healthcare API to meet interoperability stan- dards and apply artificial intelligence and machine learning expertise to clinical care. The health system plans to increase collaboration and rapid innovation with the platform. n Allegheny Health Network partners with Marvel Comics to celebrate healthcare workers By Katie Adams P ittsburgh-based Allegheny Health Network partnered with Marvel Comics to showcase the dedicated care the health system's nurses have been pro- viding to COVID-19 patients throughout the pandemic, releasing a comic book Dec. 3 titled "The Vitals: True Nurse Stories". The comic book follows the story of The Vitals, superhero-esque nurses who work long hours away from their families and comfort families who cannot be near their hospitalized loved ones. To roll out The Vitals, AHN released a video of its nurses' children reading the comic book. AHN Chief Nurse Executive Claire Zangerle, RN, told the Beaver County Times that even though the comic book is rooted in the real-life experiences of eight AHN nurses working in Pittsburgh and Erie, the effort is not about any individual nurse. "It is about every AHN nurse, and every AHN employee," she said. "At Marvel, we tell stories about heroes every day. But this story is special. It tells a story about our everyday heroes — the nurses and healthcare professionals work- ing tirelessly and courageously to save lives," Dan Buckley, Marvel Entertainment's president, said in a news release. "Along with AHN, we are honored to help tell these stories, which we dedicate to the real heroes who are saving the world." n

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