Becker's Clinical Quality & Infection Control

September/October 2020 IC_CQ

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24 PATIENT & CAREGIVER EXPERIENCE The top-rated hospitals for patient experience, state-by-state By Gabrielle Masson U sing the Hospital Consumer Assess- ment of Healthcare Providers and Systems scores from CMS, Becker's compiled a list of the best hospitals for patient experience in each state. Hospitals either received five or four patient summary star ratings. Using data from the 10 HCAHPS measures publicly reported on Hospital Compare, CMS created 10 star ratings. In addition to star ratings for the 10 HCAHPS measures, CMS is introducing the HCAHPS summary star rating, which is the average of the star ratings of the 10 topic-specific HCAHPS measures. e HCAHPS summary star rating combines information about different aspects of patient experience of care to make it easier to compare hospitals. Alaska All hospitals received 4-star ratings. 673rd Medical Group (Anchorage) Alaska Regional Hospital (Anchorage) Bartlett Regional Hospital (Juneau) Bassett Army Community Hospital (Fort Wainwright) Fairbanks Memorial Hospital Peacehealth Ketchikan Medical Center South Peninsula Hospital (Homer) Alabama All hospitals received 5-star ratings. St. Vincent's Chilton (Clanton) Jack Hughston Memorial Hospital (Phenix City) Fayette Medical Center Monroe County Hospital (Monroeville) Arizona All hospitals received 5-star ratings. Oasis Hospital (Phoenix) Arizona Orthopedic and Surgical Specialty Hospital (Chandler) Mayo Clinic Hospital (Phoenix) Arizona Spine and Joint Hospital (Mesa) Arkansas All hospitals received 5-star ratings. Arkansas Surgical Hospital (North Little Rock) CrossRidge Community Hospital (Wynne) Baptist Health Medical Center-Stuttgart Arkansas Heart Hospital (Little Rock) California All hospitals received 5-star ratings. Sutter Surgical Hospital-North Valley (Yuba City) Fresno Surgical Hospital Hoag Orthopedic Institute (Irvine) Patients' Hospital of Redding Stanislaus Surgical Hospital (Modesto) Tahoe Forest Hospital (Truckee) Ojai Valley Community Hospital Mammoth Hospital (Mammoth Lakes) Goleta Valley Cottage Hospital (Santa Barbara) Sharp Coronado Hospital Colorado All hospitals received 5-star ratings. Heart of the Rockies Regional Medical Center (Salida) Rio Grande Hospital (Del Norte) Aspen Valley Hospital Animas Surgical Hospital (Durango) Connecticut All hospitals received 4-star ratings. Danbury Hospital John Dempsey Hospital (Farmington) Griffin Hospital (Derby) Greenwich Hospital West Haven VA Medical Center Middlesex Hospital (Middletown) Midstate Medical Center (Meriden) Stamford Hospital St. Francis Hospital & Medical Center (Hartford) Washington, D.C. e top-rated hospital received a 4-star rating. Sibley Memorial Hospital Delaware e top-rated hospital received a 4-star rating. Wilmington VA Medical Center Florida All hospitals received 5-star ratings. Healthmark Regional Medical Center (De- funiak Springs) Mariners Hospital (Tavernier) Georgia All hospitals received 5-star ratings. Higgins General Hospital (Bremen) Emanuel Medical Center (Swainsboro) Hawaii All hospitals received 4-star ratings. Adventist Health Castle (Kailua) Kaiser Foundation Hospital (Honolulu) North Hawaii Community Hospital (Kamuela) Pali Momi Medical Center (Aiea) e Queens Medical Center (Honolulu) Straub Clinic and Hospital (Honolulu) Idaho All hospitals received 5-star ratings. St. Luke's McCall Treasure Valley Hospital (Boise) North Canyon Medical Center (Gooding) Steele Memorial Medical Center (Salmon) Syringa General Hospital (Grangeville) Northwest Specialty Hospital (Post Falls) Illinois All hospitals received 5-star ratings. Hammond Henry Hospital (Geneseo) Hopedale Hospital Salem Township Hospital Memorial Hospital (Chester) St. Francis Hospital (Litchfield) Wabash General Hospital (Mount Carmel) Massac Memorial Hospital (Metropolis) Crawford Memorial Hospital (Robinson) St. Joseph's Hospital (Highland) Cancer Treatment Centers of America (Zion) Memorial Hospital (Carthage) Jersey Community Hospital (Jerseyville) Indiana All hospitals received 5-star ratings. Unity Medical and Surgical Hospital (Mishawaka) Indiana Orthopaedic Hospital (Indianapolis) Greene County General Hospital (Linton) Orthopaedic Hospital at Parkview North (Fort Wayne) Harrison County Hospital (Corydon) Iowa All hospitals received 5-star ratings. Floyd Valley Healthcare (Le Mars) Regional Medical Center (Manchester) St. Anthony Regional Hospital & Nursing Home (Carroll) Buena Vista Regional Medical Center (Storm Lake) Iowa Specialty Hospital-Belmond Washington County Hospital and Clinics Wayne County Hospital (Corydon) Waverly Health Center Jones Regional Medical Center (Anamosa) Winneshiek Medical Center (Decorah) Stewart Memorial Community Hospital (Lake City) Orange City Area Health System (Orange City) Compass Memorial Healthcare (Marengo) Kansas All hospitals received 5-star ratings. Neosho Memorial Regional Medical Center (Chanute) Salina Surgical Hospital

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