Issue link: https://beckershealthcare.uberflip.com/i/1284464
Overview During a disruption, such as the COVID-19 pandemic, healthcare organizations may identify flaws in their existing workflows. While it may be a challenge to address these flaws amid a crisis, there are key steps healthcare leaders can take to drive innovation at their organizations no matter what they are up against, explained Tom Tonkin, PhD, Cornerstone OnDemand senior principal of thought-leadership and advisory services, in an April 28 webinar. Sustain, evolve, transform — A 3-pronged to disruption response After a disruption is identified and understood, there are three ways to react to it, explained Dr. Tonkin. Healthcare leaders can look at an existing process or workflow and choose to sustain, evolve or transform it. This three-pronged approach allows organizations to identify areas of operations that need to be reimagined or completely transformed. In other words, when transformation is necessary, innovation comes into play, Dr. Tonkin said. The actions leaders can take now During the webinar, Dr. Tonkin laid out four actionable steps for healthcare leaders to help them identify areas for improvement and drive innovation amid a crisis: 1. Understand the disruption and its characteristics 2. Analyze what needs to be sustained, evolved and transformed in an organization due to the disruption 3. Map out the journey model of the most important workflows to help identify areas for improvement 4. Establish a diverse and communicative group of people to brainstorm ideas and drive transformation n EXECUTIVE SUMMARY Tom Tonkin, Ph.D. Senior Principal, Thought-Leadership and Advisory Services, Cornerstone OnDemand FEATURED SPEAKER FROM THE WEBINAR: Smart solutions for tough challenges — How hospital leaders can become drivers of innovation and creativity Tuesday, April 28th, 2020 | 1:00 pm - 2:00 pm CT ABOUT CORNERSTONE Cornerstone is a premier people development company. We offer the technology, content, expertise and specialized focus to help organizations realize the potential of their people. Actions to drive innovation amid a crisis Three Phases of a Business Strategy - After Disruption Sustain "Things we keep doing" Evolve "Things we change with similar results" Transform "Things we completely remove and install new" Confirmation Support the decision through data and results Application to Disruption Knowledge Social and Economic Issues Persuasion Address positive and negative feelings of the change Implementation Putting the innovation to practice Decision Accept or reject new ideas from the group in partnership with