Issue link: https://beckershealthcare.uberflip.com/i/1233999
88 Sponsored by: TM Creating a culture of gratitude Leveraging the power of kindness to eliminate burnout and transform patient care A pathbreaking 2019 study by the National Academy of Medicine found that clinicians are dealing with chronic job stresses and face mounting system pressures with virtually unattainable demands. As a result, 35 to 54 percent of U.S. nurses and physicians are suffering from burnout: high emotional stress and exhaustion, depersonalization, and a low sense of personal accomplishment from work. 1 Experts agree the No. 1 solution to burnout is to create positive work environments and develop opportunities for staff to receive meaningful recognition. 2 Wambi tackles burnout by shining a light on positive moments when no one is watching: giving a voice to patients and meaningfully recognizing team members, to transform the human experience. What is Wambi? Wambi is the only real-time employee engagement and recognition system that engages both patients and staff. Partnering with hospitals and health systems nationwide, Wambi's approach to recognition sends patient feedback to team members to increase engagement. Wambi's fun, interactive gamified platform creates an in-the-moment feedback loop fostering an organizational culture of trust, transparency and gratitude. Science has proven that kindness and gratitude increase positivity, improve health and build stronger relationships. Psychologist Martin Seligman, PhD, found that when people wrote and delivered letters expressing gratitude they immediately exhibited an increase in happiness scores, with effects lasting as long as a month. 3 Other studies show those who feel kindness, love and support recover more quickly and experience fewer symptoms from the same illnesses as people who are lonely or neglected. 4 Wambi CEO and co-founder Rebecca Metter said, "Overlooking the ongoing positive and meaningful human interactions of a care experience has negatively impacted staff and, as a result, patients. By breaking this trend, we improve human experience for all." Embracing these connections between mental and physical health, Wambi allows patients and team members to adopt kindness and gratitude to diminish clinician burnout, increase employee engagement, and improve patient experience and care. Diminishing clinician burnout leads to staff retention and better patient experience Hospitals rely on delayed and generalized patient satisfaction data with poor response rates, struggling to identify how to spend time and resources. Organizations with Wambi receive an unprecedented amount of real-time patient feedback that is individualized, actionable and robust in responses. Wambi clients experienced an 86 percent frequency rate in patient responses and saw significant impact on staff morale. 7 East Orange General Hospital saw a 32 percent decrease in patient complaints and a 12.9 percent reduction in annual turnover rate after implementing Wambi. People want to do good work and be part of an organization that makes a difference. 5 In healthcare, they need to be reminded of why they do what they do regularly. 6 Wambi reminds staff daily that their impact is felt by those who matter most — their patients. "Wambi fosters overall well- being, joy and meaning in their work, plus data analytics to leverage decision-making. Wambi enables us to mesh cultures of medicine and business in a strategic manner while bringing fun into the workplace and motivating that human connection," said HMH: Riverview Medical Center Chief Hospital Executive Kelli O'Brien. Wambi's system of patient-centered care allows patients to influence their care journey by offering opportunities for feedback and recognition in the hospital, when patients feel the need. For patients, the ability to recognize care providers can positively influence their mental state and physical well- being. For individual providers, receiving instant recognition can turn a stressful shift into fulfilling service. Put an end to burnout and begin creating an environment in which staff and patients flourish. Wambi fuels the human side of care, recognizing that one moment can transform experience. Learn more at Wambi.org. n 1 The National Academy of Medicine, Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being, 2019. Full report available at nam. edu/ClinicianWellBeingStudy. 2 Kelly and Lefton, "Effect of Meaningful Recognition," NAM, Taking Action Against Clinician Burnout, Sarah Payne, "10 Tips for Boosting Retention and Performance in Healthcare," May 19, 2017, accessed on February 2, 2020, https://whc.workhuman.com/healthcare-performance-lp.html, Thew, "Soft Skills that Deliver Hard Results," HealthLeaders (November/December 2019), accessed on February 2, 2020, https://www.healthleadersmedia.com/nursing/ soft-skills-deliver-hard-results, Rob Goffee and Gareth Jones, "Creating the Best Workplace on Earth," Harvard Business Review (May 2013), accessed on December 10, 2019, https://hbr.org/2013/05/creating-the-best-workplace- onearth. 3 "In Praise of Gratitude," Harvard Mental Health Letter, November 2011, accessed on January 29, 2020 https://www.health.harvard.edu/mind-and-mood/ in-praise-of-gratitude. 4 Kelli Harding, The Rabbit Effect: Live Longer, Happier and Healthier with the Groundbreaking Science of Kindness (New York: Simon & Schuster, 2019). 5 Rob Goffee and Gareth Jones, "Creating the Best Workplace on Earth" Harvard Business Review (May 2013) 6 Bonnie Clipper, "Creating an Organization where People Actually Want to Work," January 9, 2020, accessed on February 2, 2020, https://www.linkedin. com/pulse/creating-organization-where-employeesactually-want-dr-bonnie/ 7 Wambi Clients Impact Survey, January 2017- May 2019, based on over 5,000 respondents. Wambi is the first and only real-time employee engagement and recognition system that engages both patients and team members. Partnering with large hospitals and healthcare systems nationwide, Wambi's approach to recognition connects direct patient feedback to team members to increase engagement. Wambi users report a 62% increase in feeling valued at their job, positively impacting retention and patient satisfaction over time. This meaningful, in-the-moment feedback loop fosters a clear organizational culture shift built on a foundation of transparency, trust and gratitude. TM