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60 GASTROENTEROLOGY Mayo Clinic opens new spaces in gastroenterology center — 3 insights By Eric Oliver R ochester, Minn.-based Mayo Clinic opened a gastroenterology center on the Saint Mary's portion of its campus, local news affiliate KIMT reports. What you should know: 1. The center is part of a major renovation project at Saint Mary's campus. 2. Mayo Clinic will invest $217 million to grow and modernize the campus. 3. KIMT said the expansion dealt largely with the center's preoperative and postoperative recovery spaces. n The ASC management strategy that will likely lead to failure — 3 expert insights By Angie Stewart S uccessful ASC leadership requires flexibility, responsiveness and talent retention, according to Greg Zoch, partner at Kaye/ Bassman International and managing director of the ambula- tory surgery and surgical hospital practice. Note: Responses were lightly edited for style and clarity. Question: What's the biggest recruitment challenge facing ASCs today? How can centers overcome that staffing obstacle? Greg Zoch: With demand and volume increasing due to an expanded procedure list, aging baby boomers and greater public awareness of the value of ASCs, consistent staffing is likely the No. 1 recruitment challenge. e best way to hire and retain the best staff is to hire and retain the best leadership. Solid administrators/CEOs and [directors of nursing]/clinical directors attract and retain the best teams. at brings up the second greatest recruitment challenge ASCs face: at- tracting and retaining great administrators/CEOs and DONs/clinical directors. Q: What mindset is essential to success as an ASC administrator, director or CEO? GZ: Flexibility and responsiveness. e most successful administra- tors/CEOs and DONs/clinical directors I've known over the last 17-plus years while doing executive search for ASCs and surgical hospitals are those who have great situational awareness then [adapt] as necessary, and those who respond promptly and appropriately given the situation and personalities involved. And that's not easy at all. But the impact of being flexible and responding quickly (and ap- propriately) is what builds high-performing teams and defines great leadership. It is evidenced by higher clinical outcomes, greater profits and lower turnover. Q: On the flip side, what ASC management characteristics or strat- egies will likely lead to failure? How can those pitfalls be avoided? GZ: Managing by the numbers alone and being reactionary (rather than responsive) are two complaints I hear oen. Of course, the num- bers are important. Profits pay the bills and create distributions and bonuses! But the best people want to have a positive impact and to have a voice in how the enterprise runs, without feeling that it's prof- its above care. ey also want and deserve to be fairly compensated. Helping everyone understand the rationale behind operational and financial decisions gives them the feeling that leadership cares about them and the provision of quality care. Managing by the numbers alone and poor communication can actually reduce efficiency and profits. It can also decrease job satisfaction and increase turnover. Running an ASC or surgical hospital is much like the science and art of medicine. ere's the science part (the numbers: operational and clinical benchmarks) and then there's the art part (the interpersonal relations and people). Getting it right is oen a balancing act that adept leaders understand and embrace. n REGISTER BY SEPTEMBER 1, 2018 AND SAVE! KEYNOTES BY 26 TH ANNUAL MEETING: THE BUSINESS & OPERATIONS OF ASCS OCTOBER 24-26, 2019 SWISSOTEL | CHICAGO, ILLINOIS 185 SPEAKERS, INCLUDING 200+ SPEAKERS Register here at www.beckersasc.com/annual- ambulatory-surgery-centers-conference/ Call 800-417-2035 or email Jessica Cole at jcole@beckershealthcare.com or Scott Becker at sbecker@beckershealthcare.com The Best Business-Focused, Strategic Discussions in the ASC Industry with a Special AEU Credit Track BECKER'S ASC REVIEW Kevin O'Leary MBA, Chairman, O'Shares ETF Investments, and Star ABC's Shark Tank Mel Robbins Serial Entrepreneur, Best-Selling Author, Internationally Recognized Social Media Influencer and Motivational Speaker Tucker Carlson Host, Tucker Carlson Tonight and Founder, The Daily Caller