Issue link: https://beckershealthcare.uberflip.com/i/1120168
61 PRACTICE MANAGEMENT THOUGHT LEADERSHIP Q: How do you revitalize yourself? JC: My family is from rural Maine, so the way I revitalize myself is by going to the lake house up there. I purchased a lake house in 1997 about a half mile from my mother's lake house and my brother's lake house. We just love to go up there with our families. Even though we don't get to go there year-round, just thinking about the time we spend together there is really rejuvenating. ere is no internet or TV at the lake. It is all about being with your family and swimming, water skiing and hiking. Q: What is one piece of advice that you remember most clearly? JC: So, this is a piece of advice I received when I was a first-year medical student in South Carolina. e banks in South Carolina opened at 10 a.m. and they closed at 12 p.m., and then they reopened at 2 p.m. and closed at 4 p.m. It was southern banking in 1979. I remember needing to deposit a check. I came home from that experience irritated. I said to my first husband, "You know I don't have time to wait in line. It took forever." I then said, "I'm a medical student. I have more important stuff to do." My ex-husband turned to me and said, "You know what? If you think you're better than anybody just because you're a doctor, you don't deserve that degree." I've never forgotten that. Now I tell people that an MD does not mean major deity. It's a privilege to receive a medical degree, and it doesn't make you better than other people. Q: What do you consider your greatest achievement so far at Dartmouth-Hitchcock? JC: I would say really engaging with the employees. I think they've had some turbulent times that made them distrustful of the organization. People need several things to be happy employees. First, they need a sense of safety and security. ey need to know that if they work hard, they will have a job. e second thing they need is a sense of connection to purpose. People are really driven by purpose in their roles. e third is respect. Everybody's working hard, and we're working for patients. People need to respect each other. So, I have worked with my team to create this environment where people feel safe and secure and where they feel more connected to our purpose. We, as an organization, make that connection through every single communication we have. We've also been focusing on an environment of respect. We were one of the early founding signatories for Time's Up Healthcare, an initia- tive which really focuses on respect and eliminating harassment and disrespect in the workplace. n 3,800+ ATTENDEES FROM HOSPITALS AND HEALTH SYSTEMS ACROSS THE NATION REGISTER BY AUGUST 1, 2019 AND SAVE! CELEBRITY KEYNOTES BY 5TH ANNUAL HEALTH IT + REVENUE CYCLE CONFERENCE OCTOBER 9-12, 2019 HYATT REGENCY | CHICAGO, ILLINOIS REGISTER HERE www.beckershospitalreview.com/health-it-revenue- cycle-conference registration@beckershealthcare.com, jcole@beckershealthcare.com, sbecker@ beckershealthcare.com or 800.417.2035. Hear 215+ speakers from hospitals and health systems - focused on Health IT and Revenue Cycle 215+ GREAT HOSPITAL AND HEALTH SYSTEM LEADERS SPEAKING Hilary Clinton Former U.S. Secretar y of State and Former U.S. Senator for New York Peyton Manning NFL Legend Kevin O'Leary MBA, Chairman, O'Shares ETF Investments, and Star, ABC's Shark Tank