Issue link: https://beckershealthcare.uberflip.com/i/1075308
15 INFECTION CONTROL & PATIENT SAFETY tions, we've created a checklist that helps us identify defects in care that reduce value — and actions we can take that promote value. is includes helping people stay well by providing preventive care and immunizations, helping people with chronic disease remain adherent on evidence-based therapies and helping those managing an acute illness have their care coordinated with their primary care provider, among other aspects. We are testing our novel approach of elimi- nating all defects in value, both in our ACO and importantly in our employee health plan." Shannon Phillips Chief Patient Safety and Experience Officer at Intermountain Health- care (Salt Lake City) "Our priority in safety is around caregiver burnout and resilience. Now, you might say that isn't patient safety, but it is hard to expect our caregivers to provide reliable, high-quality care when they are exhausted, not engaged, or don't feel psychologically safe to speak out when they see an issue. Of course, we — like everyone else — will focus on reducing error and harm, and we will work on the best ways to address restoring joy in the work. We have a commitment to high reliability, and we want our caregivers to be situationally aware and feel comfortable to speak up when something is not right. As caregiv- ers, we can reflect on what drew us all to healthcare in the first place. Caregivers who feel joy in their work, connect with their patients and families and feel valued are the ones who ensure we are extraordi- nary and eliminate harm. We are working on practice efficiencies to remove what is getting in the way of care and caring. Improvement of safety, outcomes, experience and joy will deliver on our mission to help people live the healthiest lives possible." Stanley W. Marks, MD Senior Vice President and CMO at Memorial Healthcare System (Hollywood, Fla.) "Our patient safety goal for 2019, as it is every year, is to be the safest family of hospitals in the U.S. What may sound idealistic to some is, we believe, realistic for our healthcare system. All five of Memo- rial's adult hospitals again received 'A' grades in Leapfrog's Hospital Safety Guide, and we're constantly working to exceed standards of excellence set by quality-related metrics. is is true not only in areas rated by Leapfrog, but also those measured by the Society of oracic Surgeons, ACS National Surgical Quality Improvement Program, American College of Cardiology, and the National Association of Children's Hospitals, among others. "While our benchmarks are consistently high in comparison to national standards, that doesn't mean there isn't room for improve- ment, and that's what we'll seek within Memorial Healthcare System in 2019. Available data will provide new and evolving metrics to measure ourselves against, so there will always be higher levels of care and safety to aspire to. We've also made a significant investment in technology by increasing access to EHRs, adding safety-related data to our website and reinforcing security within our IT systems. rough these initiatives and others, we'll again have safety as a top priority in 2019." n 4,200+ ATTENDEES FROM HOSPITALS AND HEALTH SYSTEMS ACROSS THE NATION REGISTER BY MARCH 1, 2019 AND SAVE! CELEBRITY KEYNOTES BY 10TH ANNUAL MEETING APRIL 1-4, 2019 HYATT REGENCY | CHICAGO, ILLINOIS REGISTER HERE www.beckershospitalreview.com/conference registration@beckershealthcare.com, jcole@beckershealthcare.com, sbecker@ beckershealthcare.com or 800.417.2035. Great topics and speakers focused on strategy, health system alignment and growth, physician integration, improving profitability, ACOs, key specialties and more 300+ GREAT HOSPITAL AND HEALTH SYSTEM LEADERS SPEAKING George W. Bush 43rd President of the United States of America and Founder of the George W. Bush Presidential Center Bill Clinton Founder of the Clinton Foundation and 42nd President of the United States of America Katie Couric Storied News Anchor, Producer, and Documentarian