Becker's Hospital Review

93 FINANCE CMO / CARE DELIVERY Healthgrades, MGMA release analysis of 7M patient reviews: 5 takeaways By Alyssa Rege N onclinical factors are among the most important fac- tors patients take into consideration when rating their providers, according to a new analysis conducted by Healthgrades and the nonprofit Medical Group Management Association released March 28. The organizations examined nearly 7 million patient reviews and comments submitted about providers by Healthgrades vis- itors. One of the largest analyses of its kind, the goal of the en- deavor was to discern how patients viewed their physician after a medical appointment. Here are five takeaways from the analysis. 1. More than 50 percent of patients cited nonclinical factors, such as compassion, comfort, patience, personality and bed- side manner, as an important part of their interaction. Roughly 1 in 4 patients' comments (23 percent) referenced factors such as knowledge, time, insurance, appointment scheduling and com- munication. 2. While the analysis did not find a significant difference in how patients rated their providers by gender, researchers discov- ered female patients tended to rate their male provider slightly more favorably than male patients rated their female providers. 3. The analysis determined patient feedback of their clinicians to be overwhelmingly positive. The average physician received a four-star rating according to Healthgrades' five-star rating sys- tem. 4. With regard to Healthgrades' open-comment section, one of the biggest factors patients mentioned was the amount of face-to-face time their physician spent with them and their will- ingness to answer questions, listen to concerns and ensure pa- tients fully understood their condition or diagnosis. 5. Among both the positive and negative reviews listed on Healthgrades, one of the topics most frequently cited was a pa- tient's interaction with their physician's staff, according to the analysis. "The results of this analysis reflect that patients don't just want to see a doctor; they want to be seen," said Brad Bowman, MD, CMO of Healthgrades. "Knowing how these factors influence the patient experience gives providers the opportunity to bet- ter serve these personal aspects of care, resulting in a healthier overall population." n How young physicians find their first job and why they leave: 5 findings By Kelly Gooch M ost young physicians are generally sat- isfied with their first job, but when they decide to leave, compensation is the biggest reason, according to a study from Com- pHealth. For the study, CompHealth partnered with Ha- nover Research to survey 592 young physicians who completed their medical training since 2014. Here are five findings. 1. Approximately half of young physicians used referrals (51 percent) and networking (48 per- cent) to search for their first job. Social media (12 percent) was one of the least used methods. 2. In the end, 40 percent of young physicians said they found their first job through referrals or net- working,. Twelve percent received a job offer at the place of their residency or fellowship. 3. Young physicians said the top stressors related to obtaining a new job were finding the right job fit (60 percent) and negotiating contract terms (58 percent). These were followed by negotiating compensation (56 percent). 4. Overall, most young physicians indicated they were satisfied with their first job. The study found 82 percent of physicians who completed their res- idencies or fellowships in 2014, 2015 or 2016 were still working in the their first permanent contract position at the time of the survey and reported general satisfaction with their employment. 5. Young physicians said compensation (59 per- cent), work/life balance (51 percent) and bad management (45 percent) were the biggest rea- sons they looked for new jobs. By gender, men identified compensation as the biggest reason (69 percent), while women identified poor work/life balance as the biggest reason (56 percent). n

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