September 2016 • Vol. 2016 No. 5
BECKER'S
Infection Control & Clinical Quality
Other Feature
Stories
CMS Releases Overall
Hospital Star Ratings: 12
Things to Know
p. 5
CMS Penalizes 2.6k Hospitals
for High Readmissions: 5
Statistics
p. 20
Patient Caregivers More
Critical of Hospital
Experience Than Patients
Themselves: 4 Takeaways
p. 38
Top 55 Hospitals Patients
Would Definitely
Recommend
p. 40
3 Ways to Get Safe Surgical
Attire Protocol to Stick
p. 46
Should Antimicrobial
Curtains Be Cleaned
Between Patients?
p. 47
Too Much of a Good Thing?
Not Possible for Hand
Hygiene
p. 49
Safety Stand-Down: How
Borrowing a Military
Practice Boosted This
Hospital's Hand Hygiene
Compliance to 94%
To Target Patient Experience
Improvement Efforts, Get
the Patient Involved
See the full story on page 8
See the full story on page 37 See the full story on page 50
What Does It Take to Be a CMS 5-Star Hospital? Hoag
Orthopedic CEO Shares His Hospital's Approach
Hoag Orthopedic Institute in Irvine, Calif., was placed in elite company in July
when it received a five-star rating from CMS as part of the agency's Overall
Hospital Quality Star Rating program, and Carlos Prietto, MD, the hospital's
CEO, credits with entire team for the top-notch rating.
Hospitals and health systems
are laser-focused on improving
patient experience, to the point of
disaggregating HCAHPS scores and
tying providers' individual financial
incentives to them — to the dismay
of CMS officials. But there is a better
way to target patient experience
improvement that focuses less on
physician behavior and more on
patients' actual wants and needs.
Nationwide Children's Hospital in
Columbus, Ohio, was struggling with
low hand hygiene compliance rates
until it took a page out of the military's
book and implemented a safety stand-
down, ceasing nonessential hospital
activities on all units to discuss action
plans to improve hand hygiene.
Becker's Hospital Review
5
th
Annual
CEO & CFO Roundtable
November 7-9, 2016
Swissotel | Chicago, Illinois
200 Great Health System Executives Speaking
280 Speakers Total Speaking on 5 Tracks & 74 Sessions
To learn more & register, visit www.BeckersHospitalReview.com/conference/
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